banking

Fraud alerts at 2 AM shouldn't go to voicemail.

AI agents and human specialists that handle account lockouts, suspicious transactions, and loan inquiries in 65+ languages — every hour of every day, on every channel your customers use.

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Employees interacting at a sleek office reception desk, fostering professional collaboration.

how it plays out

Real contacts, minute by minute.

Phone English

"Someone used my card in another country"

Urgent fraud — every second counts

Customer calls after seeing unknown charges
AI verifies identity through voice biometrics and security questions
Instantly freezes compromised card and flags transactions for review
Issues virtual replacement card and sends confirmation via SMS

Handled without escalation account secured

Web Chat Spanish

"I need to dispute a charge"

Second most common banking inquiry

Customer initiates chat in Spanish about a double charge
AI pulls transaction history and identifies duplicate merchant entry
Auto-files Reg E dispute and sets provisional credit timeline
Sends dispute confirmation with reference number in Spanish

Resolved automatically dispute filed

WhatsApp Mandarin

"Why was my wire transfer held?"

High-value transaction, high anxiety

Customer messages about a held international wire in Mandarin
AI checks compliance hold status and identifies missing documentation
Guides customer through uploading required verification documents
Notifies compliance team and provides estimated release timeline

Documentation collected transfer unblocked

SMS Vietnamese

"I can't log into my account"

Top call driver for digital banking

Customer texts about repeated login failures in Vietnamese
AI confirms identity via linked phone number and security protocol
Detects expired password and sends secure reset link
Confirms successful login and offers to enable biometric access

Instant resolution access restored

the team behind it

Faces, not a queue.

real members of the global team

Banking-Trained Specialists

Certified in BSA/AML procedures, Reg E disputes, and fraud triage workflows
Fluent in core banking platforms: FIS, Fiserv, Jack Henry, Temenos
Trained to de-escalate high-stress fraud and account takeover situations

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.15 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

compliance

Regulatory Compliance Built In

BSA/AML transaction monitoring and SAR filing support
Reg E dispute handling within mandated timelines
PCI-DSS compliant call and chat handling
GLBA customer data privacy safeguards

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See how AI handles your most common banking inquiries

We'll walk through fraud alerts, account lockouts, and dispute flows with your actual data.

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