insurance

Nobody files a claim when they're having a good day.

AI agents and multilingual specialists that guide policyholders through claims, coverage questions, and renewals in 65+ languages — with empathy built into every interaction.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"I just had a car accident"

Highest-emotion call type in insurance

Policyholder calls in distress, speaking Spanish
AI confirms policy status and coverage details in real time
Walks caller through FNOL filing step by step
Assigns adjuster and sends digital claim packet via email

Claim filed in one call FNOL completed

Email French

"What does my policy actually cover?"

Coverage confusion drives churn

Policyholder emails in French asking about flood coverage
AI retrieves policy details and endorsements
Explains covered vs. excluded perils in plain language
Flags gap and offers quote for supplemental coverage

Handled without escalation coverage clarified

Live Chat English

"My premium went up and I don't know why"

Top retention-risk inquiry

Customer opens live chat frustrated about a rate increase
AI pulls renewal comparison showing line-item changes
Explains contributing factors specific to their policy
Offers available discounts and bundles to offset increase

Retention save completed policy retained

WhatsApp Portuguese

"I need to add my new car to my policy"

Mid-policy change request

Customer sends vehicle details via WhatsApp in Portuguese
AI validates VIN and pulls vehicle specs automatically
Generates updated quote with new vehicle added
Sends e-signature link to confirm endorsement

Policy updated same day endorsement added

the team behind it

Faces, not a queue.

real members of the global team

Insurance-Trained Specialists

Licensed in P&C and life insurance support across multiple states
Experienced with claims platforms: Guidewire, Duck Creek, Majesco
Trained in empathetic handling of catastrophe and bereavement claims

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Regulatory Compliance Built In

State DOI complaint handling and response tracking
NAIC market conduct compliance for customer communications
HIPAA-aligned handling for health insurance inquiries
SOX-compliant documentation and audit trail maintenance

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See how AI handles your policyholders' toughest moments

We'll demonstrate claims intake, coverage explanations, and retention saves using your workflows.

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