heroscore · ai-powered qa for voice & chat
HeroScore
Score Every Interaction. Miss Nothing.
AI scores 100% of your calls and chats automatically. Custom rubrics, sentiment analysis, and real-time alerts — so quality is never a guess.
Quality Score
Call #4,218 · 4m 32s92/100
Customer sentiment: Positive
what can heroscore do?
What Can HeroScore Do?
Automated quality assurance that catches what humans miss
Call Scoring
Every call is transcribed, analyzed, and scored against your rubrics. No sampling, no bias — 100% coverage.
100% of calls scored
Chat QA
Same scoring rubrics work across voice and text. Chat, email, WhatsApp — consistent quality everywhere.
Cross-channel consistency
Compliance Monitoring
Flag compliance violations in real-time. Required disclosures, prohibited language, verification steps — all tracked automatically.
Real-time violation alerts
Agent Benchmarking
Compare agent performance across teams, shifts, and locations. Identify top performers and those who need coaching.
Team-level insights
Custom Rubrics
Build scoring criteria that match your standards. Weight categories differently, add industry-specific checks, adjust as needed.
Fully customizable
Trend Analysis
Spot quality shifts before they become problems. Weekly trends, category breakdowns, and automatic anomaly detection.
Early warning system
the standard
No sampling, no bias — 100% coverage.
Every call is transcribed, analyzed, and scored against your rubrics.
precision qa at scale
Precision QA at Scale
AI Auto-Scoring
Machine learning models trained on millions of interactions. Scores correlate 95% with expert human reviewers.
Sentiment Analysis
Track customer emotion throughout the conversation. Detect frustration spikes, satisfaction drops, and resolution moments.
Real-Time Alerts
Supervisors get instant notifications when scores drop below thresholds or compliance issues are detected.
Exportable Reports
Generate audit-ready reports for compliance teams, client reviews, or internal quality meetings. PDF, CSV, or API.
Calibration Tools
Run calibration sessions to keep scoring consistent across your QA team. Side-by-side comparison of human vs AI scores.
100%
Interaction coverage
<2min
Scoring time per interaction
95%
Accuracy vs human QA
works with your tools
Works With Your Tools
Integrates with your existing contact center stack
HeroDash Salesforce Zendesk Genesys Five9 Zapier
Plus REST API and webhooks for custom integrations
part of the herodash suite
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Ready to Score Every Interaction?
See HeroScore in action with a personalized demo.