home furnishing

A couch that doesn't fit through the door costs you the sale and the return shipping

AI agents help customers measure, choose, and coordinate delivery of large items, while specialists handle damage claims, assembly issues, and custom orders.

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how it plays out

Real contacts, minute by minute.

Live Chat English

"Will this sofa fit through my apartment door?"

Customer in a walkup with narrow hallways

AI asked for doorway width, hallway turn angle, and elevator dimensions
Cross-referenced product delivery dimensions with stated measurements
Confirmed the sofa legs are removable for tight spaces
Recommended white-glove delivery with disassembly/reassembly service

Fit confirmed pre-purchase costly return avoided

WhatsApp Arabic

"The dining table arrived with a scratch on the surface"

Damage discovered during unboxing

AI asked for photos of the scratch and packaging condition
Determined damage occurred during shipping, not manufacturing
Offered replacement table with priority delivery slot
Arranged pickup of damaged item at no cost to the customer

Replacement scheduled damage claim resolved same day

Email Korean

"I can't figure out step 7 of the assembly instructions"

Customer stuck mid-assembly on a bookshelf unit

AI identified the product model and pulled the assembly guide
Located step 7 — a common confusion point about bracket orientation
Sent annotated photo showing correct bracket placement
Customer completed assembly and confirmed the unit is stable

Assembly completed with guidance frustration resolved remotely

Phone Spanish

"I want a custom fabric for this headboard"

Customer wants to match existing bedroom decor

AI confirmed the headboard model supports custom upholstery
Shared available fabric swatches and pricing for custom orders
Customer selected a fabric — AI routed to custom order specialist
Specialist confirmed lead time and placed the custom order

Custom order placed premium sale captured

the team behind it

Faces, not a queue.

real members of the global team

Home Furnishing Specialists

Agents experienced with large-item delivery logistics, white-glove service, and damage claims
Skilled at guiding customers through assembly, measurements, and room planning
Trained on custom upholstery options, lead times, and made-to-order workflows

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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See how AI helps your customers furnish with confidence

We will show you pre-purchase measurement help, damage resolution, and custom order support in action.

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