tour operators

Travelers Want Answers Before They Book but Your Team Is Leading a Tour

AI agents and multilingual travel specialists handle trip inquiries, booking modifications, and on-tour emergencies in 65+ languages — while your guides stay focused on guests.

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Tour guide leading a group tour, engaging visitors with gestures in an outdoor urban setting.

how it plays out

Real contacts, minute by minute.

Web Chat English

"Is the Machu Picchu trek suitable for a beginner hiker?"

Pre-booking fitness and suitability inquiry

AI provides detailed difficulty rating and elevation profile for the trek
Suggests alternative routes with lower difficulty for beginner hikers
Shares packing list and recommended fitness preparation timeline
Offers to reserve a spot with flexible cancellation in case plans change

Inquiry converted Booking confidence

Phone French

"Our group of eight wants to do a private safari instead of the scheduled one"

Group requesting itinerary customization

AI checks private vehicle and guide availability for requested dates
Calculates pricing difference between group and private safari options
Presents customized itinerary with exclusive game drive and lodge
Holds private option for 48 hours while group confirms

Private tour quoted Premium upsell

WhatsApp Spanish

"One of our travelers got sick and needs medical attention on the trek"

On-tour medical emergency

AI contacts local medical services and shares group GPS coordinates
Alerts tour leader and arranges emergency vehicle to nearest clinic
Notifies travel insurance provider and initiates claim process
Coordinates evacuation logistics and rebooking for remaining itinerary

Medical help dispatched Traveler safety

Email German

"Can we swap our Day 3 activity from rafting to a cooking class?"

Mid-trip activity swap request

AI checks cooking class availability for the requested day
Confirms cancellation policy on the rafting booking
Swaps activities and adjusts pricing if applicable
Sends updated daily itinerary to the traveler and local guide

Activity swapped Flexible experience

the team behind it

Faces, not a queue.

real members of the global team

Tour Operations Specialists

Multi-day itinerary management with activity swaps, guide coordination, and logistics adjustments
On-ground emergency support including medical coordination and evacuation planning
Group booking management with custom pricing, private upgrades, and flexible cancellation handling

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.15 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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Keep Travelers Happy While Your Guides Lead

See how AI manages bookings and emergencies so your team stays on the ground.

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