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marketplace platforms

When both buyers and sellers need support, one bad experience damages two relationships

AI agents mediate disputes, manage seller inquiries, and resolve buyer complaints across languages — keeping both sides of your marketplace healthy.

Get a coverage plan Compare with the current page ↗
Marketplace Platforms

how it plays out

Real contacts, minute by minute.

Live Chat English

"The seller never shipped my order"

Buyer escalating after no tracking update for 7 days

  1. AI checked seller's shipping deadline against platform policy
  2. Confirmed seller missed the fulfillment window
  3. Initiated buyer protection refund per marketplace guarantee
  4. Sent seller a policy violation notice with corrective action steps
Buyer refunded automatically seller flagged for review
Email Indonesian

"How do I list my products on your platform?"

New seller onboarding from Southeast Asia

  1. AI sent localized seller onboarding guide with step-by-step screenshots
  2. Answered questions about commission rates and payout schedules
  3. Helped seller set up their storefront profile and shipping settings
  4. Scheduled follow-up for first listing review within 48 hours
Seller onboarded successfully marketplace supply expanded
WhatsApp Turkish

"The buyer claims the item is counterfeit"

Authenticity dispute between buyer and seller

  1. AI collected evidence from both parties: photos, receipts, certificates
  2. Cross-referenced product listing against brand authenticity guidelines
  3. Escalated to trust and safety team with compiled evidence package
  4. Placed temporary hold on disputed funds pending resolution
Dispute under review both parties informed of process
Phone Mandarin

"My seller payout is late"

Seller expecting payment from last week's settled orders

  1. AI checked payout status — identified a bank verification hold
  2. Confirmed the hold was triggered by a routine compliance check
  3. Guided seller through re-verification of bank details
  4. Payout released once verification completed same day
Payout released same day seller trust maintained

the team behind it

Faces, not a queue.

Callnovo agentCallnovo agentCallnovo agentCallnovo agentCallnovo agent real members of the global team

Marketplace-Trained Specialists

  • Agents experienced with two-sided dispute mediation and buyer protection policies
  • Skilled at seller onboarding, listing compliance, and payout troubleshooting
  • Trained on trust and safety protocols for counterfeit detection and fraud prevention

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Smooth handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

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See how AI keeps both sides of your marketplace supported

We will show you buyer-seller dispute resolution and seller onboarding in action.

Get a quote