HeroDash
What Is HeroDash?
HeroDash is Callnovo's omnichannel customer service platform — a single workspace where your team manages voice, email, chat, WhatsApp, Facebook, Instagram, LINE, and SMS.
Not a CRM. Not a helpdesk ticket system. A complete CCaaS (Contact Center as a Service) platform for teams handling customer conversations across channels and languages.
PhoneEmailLive ChatWhatsAppFacebookInstagramLINESMS
Trusted by global brands using HeroDash for customer service
What It Does
Three capabilities that replace five tools.
Unified Inbox
8 channels, one screen. Phone, email, chat, WhatsApp, Facebook, Instagram, LINE, SMS. Smart routing by language, skill, and workload. No tab-switching. No missed messages.
All 28 Calls 8 Chat 10 Email 6 Social 4
Maria Garcia ES ¿Puedo cambiar mi pedido?
田中太郎 JP 配送はいつ届きますか？
Sarah Kim KR Love this product! Quick question...
Tech Solutions Inc RE: Partnership inquiry — updated proposal
Amazon Buyer Where is my order #4821?
李明 CN 我想退货，订单号是...
AI Engine
Real-time response suggestions. Auto-translation across every channel. AI-powered QA scores 100% of conversations automatically.
AI Assist Active
Customer · Spanish
¿Dónde está mi pedido? Lo ordené hace 5 días y no tengo información de seguimiento.
AI Suggested Response 96% match
Your order #4821 shipped on April 10 and is currently in transit. Estimated delivery is April 14-15. Here's your tracking link: [tracking_url]. Let me know if you need anything else!
Send Edit Dismiss
EN → ES
Auto-translating before send Tone 92
Accuracy 96
Resolution 88
Analytics & QA
Live dashboards for queue depth, wait times, CSAT, and agent performance. Drill down to any conversation. Automatic alerts on quality issues.
Dashboard Live
4.8 CSAT +0.3
42s Avg Response -8s
94% Resolution +2%
24 Active Now
Conversations This Week
Top Agents
1 Ana M. 96
2 Jun W. 93
3 Carlos R. 91
Every Channel, One Workspace
Your customers reach out from everywhere. HeroDash puts it all in one place.
PhoneEmailLive ChatWhatsAppFacebookInstagramLINESMS
Built for Ecommerce Brands Selling Internationally
Shopify, Amazon, and your own store — all in one inbox.
- Shopify, Amazon, WooCommerce — order data right inside conversations
- Amazon Seller Central — reply within SLA, directly from HeroDash
- Auto-translation — Manila team serves German and Japanese customers
- Language + priority routing — VIP buyers get handled first
- No per-ticket pricing — handle Black Friday without surprise bills
Multilingual Support Without Hiring in Every Language
Agents type in their language. Customers receive in theirs.
- Built-in real-time translation — not a bolt-on or third-party plugin
- Auto-routing by language — Korean message goes to Korean-capable agent
- 65+ languages across all channels
- Multilingual canned responses for consistent, fast replies
- QA works across languages — AI scores quality regardless of language
How HeroDash Compares
Side-by-side with the tools you're probably evaluating.
| HeroDash | Zendesk | Gorgias | Freshdesk | Front | |
|---|---|---|---|---|---|
| Starting price | $40/agent/mo | $55/agent/mo | $10/mo (50 tickets) | $15/agent/mo | $19/seat/mo |
| Channels included | All 8 | Email + chat | Email + chat | Email only | Email + chat |
| Phone included | Yes | Suite plans | Add-on | Add-on | No |
| WhatsApp included | Yes | Suite plans | Higher tiers | Add-on | Top tier only |
| Built-in auto-translation | Yes | Add-on ($50/agent) | No | No | No |
| AI suggestions | Yes | Add-on | Yes | Pro+ only | Growth+ only |
| Ecommerce integrations | Shopify, Amazon, WooCommerce | Via apps | Deep Shopify | Via apps | Limited |
| Setup time | Hours | Days–weeks | Hours | Hours–days | Hours |
| BPO staffing available | Ready via Callnovo | No | No | No | No |
HeroDash let us consolidate five separate tools into one inbox. Our response times dropped from 4 hours to under 30 minutes, and the auto-translation means our team in Manila handles German and French customers without missing a beat. We couldn't go back.
Simple Per-Agent Pricing
Standard
$40 /agent/mo
Unified inbox, call recording, basic reporting, email templates
Popular
Professional
$60 /agent/mo
Everything in Standard + live chat, chat routing, advanced analytics
Enterprise
Custom
Volume discounts, dedicated support, custom integrations
Add-ons available: Translate, AI Assist, QA, Marketplace Integrations — $20/agent/mo each
The Company Behind HeroDash
Built by Callnovo — a multilingual customer service provider since 2004. 2,500+ agents, 65+ languages, delivery centers worldwide. HeroDash is the same platform Callnovo's own teams use daily to manage millions of interactions. Battle-tested at scale, not a startup side project.
Frequently Asked Questions
What is HeroDash?
HeroDash is Callnovo's omnichannel customer service platform. It unifies voice, email, live chat, WhatsApp, Facebook, Instagram, LINE, and SMS into a single inbox so your team can manage all customer conversations from one workspace.
Is HeroDash a CRM or a contact center platform?
HeroDash is a CCaaS (Contact Center as a Service) platform, not a traditional CRM. It focuses on real-time customer conversations across channels. It integrates with CRMs like Salesforce, HubSpot, and Zoho so your customer data stays connected.
Who is behind HeroDash?
HeroDash is built and operated by Callnovo, a multilingual customer service outsourcing company founded in 2004. Callnovo operates 2,500+ agents across 65+ languages. HeroDash is the platform their own teams use daily.
Which channels does HeroDash support?
Phone, email, live chat, WhatsApp, Facebook Messenger, Instagram DM, LINE, and SMS. All 8 channels feed into one unified inbox.
Does HeroDash support multilingual teams?
Yes. HeroDash includes built-in auto-translation so agents can type in their language and customers receive responses in theirs. It also supports smart routing by language skill, so conversations automatically go to agents who speak that language.
Does HeroDash integrate with Shopify and Amazon?
Yes. HeroDash has native integrations with Shopify, Amazon Seller Central, WooCommerce, and Magento. You can view order data, track returns, and respond to buyer messages directly from HeroDash.
How does HeroDash compare to Zendesk?
HeroDash includes all 8 channels, built-in auto-translation, and AI suggestions in the base plan. Zendesk charges extra for phone, WhatsApp, and AI features. HeroDash also uniquely bundles with Callnovo's BPO staffing — no other platform offers platform + agents together.
Can I try HeroDash for free?
Yes. Contact us for a free trial. Most teams are set up and live within hours.
How long does it take to set up HeroDash?
Most teams are live within hours, not weeks. Connect your channels, import your canned responses, and invite your agents. No complex configuration required.
How is HeroDash pricing structured?
HeroDash uses simple per-agent pricing. Standard plan starts at $40/agent/month. Professional plan is $60/agent/month. Enterprise plans with volume discounts are available. Add-ons for AI Assist, QA, and marketplace integrations are $20/agent/month each.
See HeroDash in Action
Get a personalized demo with your channels, your languages, and your use case.
