herodash · omnichannel platform
What Is HeroDash?
HeroDash is Callnovo's omnichannel customer service platform — a single workspace where your team manages voice, email, chat, WhatsApp, Facebook, Instagram, LINE, and SMS.
Not a CRM. Not a helpdesk ticket system. A complete CCaaS (Contact Center as a Service) platform for teams handling customer conversations across channels and languages.
Built and operated by Callnovo — 2,500+ agents, 65+ languages, serving global brands since 2004.
Phone Email Live Chat WhatsApp Facebook Instagram LINE SMS
trusted by
Trusted by global brands using HeroDash for customer service
what it does
What It Does
Three capabilities that replace five tools.
01
Unified Inbox
8 channels, one screen. Phone, email, chat, WhatsApp, Facebook, Instagram, LINE, SMS. Smart routing by language, skill, and workload. No tab-switching. No missed messages.
02
AI Engine
Real-time response suggestions. Auto-translation across every channel. AI-powered QA scores 100% of conversations automatically.
03
Analytics & QA
Live dashboards for queue depth, wait times, CSAT, and agent performance. Drill down to any conversation. Automatic alerts on quality issues.
channels
Every Channel, One Workspace
Your customers reach out from everywhere. HeroDash puts it all in one place.
Phone
Live Chat
LINE
SMS
ticket escalation
Check for an Existing Issue Before Escalating
HeroDash checks whether the same issue has already been reported before an agent escalates it again. The agent adds a note linking the current ticket to the existing issue, helping the team avoid submitting the same technical question repeatedly.
When the technical team provides an answer, HeroDash identifies related ticket IDs for agents to review. Agents check whether the answer applies to each case, then respond to the affected customers. The workflow keeps the agent responsible for checking and replying; it does not mean every related ticket is automatically resolved or closed.
- Check whether the issue has already been reported.
- Record the relationship in the agent's ticket note.
- Review the related ticket IDs and reply after checking the technical answer.
ecommerce
Built for Ecommerce Brands Selling Internationally
Shopify, Amazon, and your own store — all in one inbox.
✓ Shopify, Amazon, WooCommerce — order data right inside conversations
✓ Amazon Seller Central — reply within SLA, directly from HeroDash
✓ Auto-translation — Manila team serves German and Japanese customers
✓ Language + priority routing — VIP buyers get handled first
✓ No per-ticket pricing — handle Black Friday without surprise bills
multilingual
Multilingual Support Without Hiring in Every Language
Agents type in their language. Customers receive in theirs.
✓ Built-in real-time translation — not a bolt-on or third-party plugin
✓ Auto-routing by language — Korean message goes to Korean-capable agent
✓ 65+ languages across all channels
✓ Multilingual canned responses for consistent, fast replies
✓ QA works across languages — AI scores quality regardless of language
head to head
How HeroDash Compares
Side-by-side with the tools you're probably evaluating.
| HeroDash | Zendesk | Gorgias | Freshdesk | Front | |
|---|---|---|---|---|---|
| Starting price | US$40/agent/mo | US$55/agent/mo | US$10/mo (50 tickets) | US$15/agent/mo | US$19/seat/mo |
| Channels included | All 8 | Email + chat | Email + chat | Email only | Email + chat |
| Phone included | Yes | Suite plans | Add-on | Add-on | No |
| WhatsApp included | Yes | Suite plans | Higher tiers | Add-on | Top tier only |
| Built-in auto-translation | Yes | Add-on (US$50/agent) | No | No | No |
| AI suggestions | Yes | Add-on | Yes | Pro+ only | Growth+ only |
| Ecommerce integrations | Shopify, Amazon, WooCommerce | Via apps | Deep Shopify | Via apps | Limited |
| BPO staffing available | Ready via Callnovo | No | No | No | No |
on the record
“HeroDash let us consolidate five separate tools into one inbox. Our response times dropped from 4 hours to under 30 minutes, and the auto-translation means our team in Manila handles German and French customers without missing a beat. We couldn't go back.”
pricing
Simple Per-Agent Pricing
Standard
US$40/agent/mo
Unified inbox, call recording, basic reporting, email templates
Professional Popular
US$60/agent/mo
Everything in Standard + live chat, chat routing, advanced analytics
Enterprise
Custom
Volume discounts, dedicated support, custom integrations
Add-ons available: Translate, AI Assist, QA, Marketplace Integrations — US$20/agent/mo each
the company
The Company Behind HeroDash
Built by Callnovo — a multilingual customer service provider since 2004. 2,500+ agents, 65+ languages, delivery centers worldwide. HeroDash is the same platform Callnovo's own teams use daily to manage millions of interactions. Battle-tested at scale, not a startup side project.
questions
Frequently Asked Questions
HeroDash is Callnovo's omnichannel customer service platform. It unifies voice, email, live chat, WhatsApp, Facebook, Instagram, LINE, and SMS into a single inbox so your team can manage all customer conversations from one workspace.
HeroDash is a CCaaS (Contact Center as a Service) platform, not a traditional CRM. It focuses on real-time customer conversations across channels. It integrates with CRMs like Salesforce, HubSpot, and Zoho so your customer data stays connected.
HeroDash is built and operated by Callnovo, a multilingual customer service outsourcing company founded in 2004. Callnovo operates 2,500+ agents across 65+ languages. HeroDash is the platform their own teams use daily.
Phone, email, live chat, WhatsApp, Facebook Messenger, Instagram DM, LINE, and SMS. All 8 channels feed into one unified inbox.
Yes. HeroDash includes built-in auto-translation so agents can type in their language and customers receive responses in theirs. It also supports smart routing by language skill, so conversations automatically go to agents who speak that language.
Yes. HeroDash has native integrations with Shopify, Amazon Seller Central, WooCommerce, and Magento. You can view order data, track returns, and respond to buyer messages directly from HeroDash.
HeroDash includes all 8 channels, built-in auto-translation, and AI suggestions in the base plan. Zendesk charges extra for phone, WhatsApp, and AI features. HeroDash also uniquely bundles with Callnovo's BPO staffing — no other platform offers platform + agents together.
Contact our team or request a quote. Tell us about your channels, languages, and support workflow so we can discuss whether HeroDash fits your needs and outline the next steps.
Setup time depends on your channels, integrations, configuration, and testing requirements. Our team will discuss the scope and expected timeline with you before implementation.
HeroDash uses simple per-agent pricing. Standard plan starts at US$40/agent/month. Professional plan is US$60/agent/month. Enterprise plans with volume discounts are available. Add-ons for AI Assist, QA, and marketplace integrations are US$20/agent/month each.
the suite
Part of the HeroDash suite
HeroChat →HeroCoach →HeroScore →HeroShift →HeroTrack →HeroVoice →
start
Talk With Our Team About HeroDash
Tell us about your channels, languages, and support workflow. Our team will discuss whether HeroDash fits your needs and outline the next steps.