commercial lending

Your borrowers are closing deals. Don't make them chase their loan status.

AI agents and multilingual specialists that handle application tracking, document collection, and covenant monitoring inquiries in 65+ languages — keeping commercial deals on schedule.

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Side view of faceless formal man giving pen and paper to focused female with clenched hands at table on meetin

how it plays out

Real contacts, minute by minute.

Phone English

“I submitted my application last week — what’s the status?”

Status inquiries account for the majority of inbound calls

Borrower calls asking for a loan application update
AI retrieves the application from the LOS and the current stage
Reads back the outstanding conditions listed on the file
Sends email summary with document checklist

Handled without escalation borrower updated

Email Spanish

“We need to draw on our line of credit”

Draw request — time-sensitive cash flow need

Borrower emails in Spanish requesting a draw on revolving facility
AI records the requested amount and the available balance shown on file
Prepares the draw request form with borrower details
Routes to the relationship manager, who approves or declines

Request prepared and routed approval stays with the bank

Web Chat Mandarin

“What documents do you need for our annual review?”

Annual review — documentation cycle

Borrower opens chat in Mandarin about upcoming annual review
AI pulls the document list your team recorded for the facility
Sends that checklist
Provides secure upload portal link and submission deadline

Resolved automatically checklist delivered

WhatsApp Portuguese

“Can we extend the maturity date on our term loan?”

Modification request — complex but common

Borrower messages in Portuguese asking about maturity extension options
AI outlines the bank’s published request process and required documentation
Collects contact details and the facility reference
Schedules call with loan officer to discuss terms and pricing

Consultation scheduled terms set by the bank

the team behind it

Faces, not a queue.

real members of the global team

Borrower Support for Commercial Lenders

Status, draw-request and document-checklist support from your systems
Approvals, terms and covenant questions routed to relationship managers
Clear, documented communication with business owners and CFOs

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

compliance

Workflow Controls

Borrower communications documented per your fair-lending procedures
Servicing steps follow the guidance your compliance team provides
Large or unusual requests routed to your team for review
Borrower interactions recorded in your systems with a timestamp

also worth reading

start

See how AI keeps your commercial pipeline moving without dropping the ball

We'll demonstrate application tracking, document collection, and covenant monitoring with your LOS.

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