emergency services

In a crisis, language should never be the barrier

AI agents handle non-emergency dispatch, community alerts, and follow-up coordination in 65+ languages, freeing dispatchers for life-threatening calls.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"There's a car blocking the fire hydrant on my street"

Non-emergency report requiring municipal response

AI confirmed this was non-emergency and collected location
Filed parking violation report with municipal enforcement
Provided reference number to caller in Spanish
Sent text update when enforcement officer was dispatched

Report filed dispatchers not diverted

SMS Mandarin

"Is the boil water advisory still in effect for our neighborhood?"

Public health alert status check

AI checked active advisories by caller's zip code
Confirmed advisory still active with expected end date
Sent boil water instructions and safe water sources in Mandarin
Offered opt-in for advisory lift notification via SMS

Resident informed public health protected

Web Chat Vietnamese

"My elderly mother fell last week and the paramedics came. How do I get the incident report?"

Post-incident report request from family member

AI collected incident date, location, and patient name
Explained report request process and HIPAA authorization needed
Sent records request form link with instructions in Vietnamese
Provided records office contact and processing timeline

Request initiated family supported

Phone Arabic

"I want to sign up for emergency alerts for my area"

Community alert enrollment request

AI collected address and preferred notification method
Enrolled resident in area-specific emergency alert system
Confirmed language preference for future alerts as Arabic
Sent test notification to verify delivery

Enrollment complete community preparedness improved

the team behind it

Faces, not a queue.

real members of the global team

Emergency Support Specialists

Non-emergency call triage to reduce dispatcher burden
Community alert management and multilingual notification systems
Post-incident follow-up coordination with fire, EMS, and police

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Emergency Services Compliance

CJIS Security Policy adherence
HIPAA compliance for medical incident data
NG911 integration readiness
Title VI language access requirements

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Keep every community informed and prepared

See how emergency services organizations deliver multilingual community support

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