products
Our Product Suite
AI-powered tools for every stage of the customer journey.
1 platform + 8 products across 4 categories
ai automation
AI Automation
New
HeroVoice
AI receptionist, 65+ languages
Handle inbound calls with natural-sounding AI agents that speak your customers' language, 24/7.
65+ Languages Voice AI 24/7
HeroChat
Omnichannel AI replies
Unify all messaging channels into a single agent workspace with AI-assisted responses.
Omnichannel AI Replies Email & Chat
quality & training
Quality & Training
HeroScore
AI quality assurance
Automatically score 100% of interactions with custom rubrics and sentiment analysis.
Auto-QA Sentiment 100% Coverage
HeroCoach
Agent training & certification
Onboard new agents faster with guided training paths and real-time coaching alerts.
Training Paths Certifications
workforce
Workforce
HeroShift
Forecast, schedule, optimize
Predict call volume and auto-generate optimal schedules that reduce costs and wait times.
Forecasting Auto-Schedule
HeroTrack
Time clock & screen monitoring
Track agent attendance and productivity with screenshot capture and activity logs.
Time Clock Screen Capture
local phone #
Local Phone #
New
Global DID
Local numbers, 150+ countries
Get local and toll-free phone numbers in hard-to-reach markets. Extensive telco partnerships for regulatory-compliant number provisioning worldwide.
150+ Countries Regulatory Compliant Niche Markets
Global Call Center
Cloud contact center platform
IVR, call recording, softphone, and CRM integration — run inbound and outbound from anywhere.
IVR Builder Call Recording CRM Integration
start
Need a custom solution?
Our team will design a product stack tailored to your business needs.