About Callnovo Better Customer Experience.
Better Customer Experience.
Powered by People + AI.
Since 2004, we've helped businesses across 5 continents deliver exceptional customer service in 65+ languages. We're the architects of a superior service legacy—specializing in aiding both Global 500 companies and rising SMEs with their international customer support footprint.
Our global team speaks your customers' language
Our Mission
To empower businesses of all sizes to deliver world-class customer experiences, regardless of language, time zone, or complexity.
We believe exceptional customer service shouldn't be a luxury reserved for enterprise companies. Through our unique combination of trained multilingual teams and AI-powered technology, we make premium customer experience accessible and affordable for everyone.
Capitalizing on a reservoir of global resources and wisdom, we've carved out an unparalleled competitive edge—delivering human+AI-powered customer service that scales globally.
What We Stand For
Results First
Every decision starts with customer outcomes.
Truly Global
Native speakers, not translators. Real cultural understanding.
Speed Matters
5-day launches, not 5-month projects.
Partnership
Your success is our success. We grow together.
Our People Make the Difference
We're not just a call center—we're a team of 2,500+ dedicated professionals who genuinely care about your customers.
- Native Speakers Real fluency in 65+ languages, not just translation
- Industry Experts Trained specialists for healthcare, finance, tech, and more
- AI-Augmented Equipped with cutting-edge tools to resolve issues faster
- Always Available 24/7 coverage across all time zones
Life at Callnovo
A glimpse into our global offices and the people who make it all happen
Our Story
From a small team in Toronto to a global force in customer experience.
2002
The Beginning
Started selling broadband plans door-to-door in Toronto winters. One person, no office — just hustle and frozen doorsteps.
2003
First Call Center
Rented a small Toronto office and built a custom auto dialer from Dialogic cards and VoIP gateways. Scaled from door knocks to hundreds of daily calls.
2007
Pivot to Inbound
Canada's Do Not Call List ended outbound telemarketing. Pivoted to inbound with ad-driven leads — same sales skills, new model.
2012
Going Global
Expanded to the Philippines and Bolivia. Started serving ecommerce sellers worldwide with multilingual support across 10+ languages.
2022
Technology Investment
Launched HeroDash, our proprietary omnichannel platform. Moved beyond pure BPO to become a tech-enabled service provider.
2025
AI + Human Excellence
Launched AI Receptionist and expanded AI product suite. Achieved the perfect blend of automation and human expertise.
Industries We Serve
Specialized support for the sectors that need it most
E-Commerce
Order support, returns, and customer inquiries for online retailers
Healthcare
HIPAA-compliant patient support and medical scheduling
Finance
Secure financial services support with compliance expertise
Technology
Technical support and SaaS customer success teams
Education
Student and parent support for institutions worldwide
Energy
Utility customer service and renewable energy support
Global Delivery Network
Strategically located teams for 24/7 coverage and cultural alignment
Americas
- Canada — Toronto (HQ)
- Bolivia — La Paz
- Nicaragua — Managua
Headquarters and nearshore operations for North American clients
Asia Pacific
- Philippines — Nueva Ecija
Core delivery hub for Asian languages and technology development
Ready to Work Together?
Let's discuss how we can help your business deliver better customer experiences.
