about callnovo
Better customer experience. Powered by people + AI.
Since 2004, we've helped businesses across 5 continents deliver exceptional customer service in 65+ languages — for Global 500 companies and rising SMEs alike.
our global team speaks your customers' language by the numbers
20+
years in business
since 2004, Toronto
2,500+
team members
across 3 continents
65+
languages supported
native speakers, not translators
24/7
global coverage
follow-the-sun operations
where we operate
Canada — Toronto
HQ
Philippines — Nueva Ecija
Asian languages + technology hub
Bolivia — La Paz
nearshore for the Americas
Nicaragua — Managua
nearshore for the Americas
the story
From frozen doorsteps to a global force.
Started selling broadband plans door-to-door in Toronto winters. One person, no office — just hustle and frozen doorsteps.
Rented a small Toronto office and built a custom auto dialer from Dialogic cards and VoIP gateways. Scaled from door knocks to hundreds of daily calls.
Canada's Do Not Call List ended outbound telemarketing. Pivoted to inbound with ad-driven leads — same sales skills, new model.
Expanded to the Philippines and Bolivia. Started serving ecommerce sellers worldwide with multilingual support across 10+ languages.
Launched HeroDash, our proprietary omnichannel platform. Moved beyond pure BPO to become a tech-enabled service provider.
Launched AI Receptionist and expanded AI product suite. Achieved the perfect blend of automation and human expertise.
our mission
To empower businesses of all sizes to deliver world-class customer experiences — regardless of language, time zone, or complexity.
what we stand for
Results First
Every decision starts with customer outcomes.
Truly Global
Native speakers, not translators. Real cultural understanding.
Speed Matters
5-day launches, not 5-month projects.
Partnership
Your success is our success. We grow together.
life at callnovo
The people who make it all happen.
start
Ready to work together?
Let's discuss how we can help your business deliver better customer experiences.