shipping & freight

Your Freight Is Global but Your Customer Service Is Not

AI agents and freight-trained specialists manage rate quotes, shipment booking, and cargo tracking in 65+ languages — keeping shippers informed across every ocean and border.

Get a coverage plan Compare with the current page ↗

how it plays out

Real contacts, minute by minute.

Email English

"I need an FCL rate from Ho Chi Minh City to Rotterdam for next week"

Urgent freight rate request from regular shipper

AI retrieves current market rates from carrier contracts database
Calculates all-in costs including BAF, THC, and documentation fees
Checks vessel schedule and available booking slots for requested week
Returns detailed quotation with transit time and booking deadline

Quote in 3 min Booking secured

Phone Japanese

"My LCL shipment has been stuck at port for five days"

Cargo clearance delay at destination

AI checks container status and identifies customs hold reason
Contacts destination agent for updated clearance timeline
Coordinates missing documentation submission with shipper
Provides daily status updates until cargo is released

Hold resolved Cargo released

WhatsApp Arabic

"We need hazmat documentation for lithium batteries"

Dangerous goods shipping compliance

AI identifies required DG documentation for UN3481 lithium batteries
Generates shipper declaration form with proper classification
Verifies packaging meets IMDG Code requirements for ocean transport
Sends complete documentation package for carrier submission

DG docs prepared Compliance met

Live Chat Korean

"Can we consolidate these three separate orders into one shipment?"

Shipment consolidation request to reduce costs

AI reviews three orders for compatibility and destination alignment
Calculates consolidated vs separate shipping cost comparison
Coordinates pickup scheduling across three different origin addresses
Confirms consolidation plan with single tracking number and revised ETA

32% cost savings Consolidated and shipped

the team behind it

Faces, not a queue.

real members of the global team

Freight-Trained Specialists

Ocean, air, and multimodal freight rate negotiation and booking management
Dangerous goods classification, documentation, and regulatory compliance
Customs clearance coordination and trade compliance across global lanes

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

start

Move Freight Without Communication Delays

See how AI keeps your shipping operations responsive around the clock.

Get a quote