Outsourced support teams
Answering services
Unified CCaaS platform Voice, chat, QA, and workforce management — unified. med spa
AI answers pricing, hours and published treatment information and books standard appointments; a person works same-day cancellations and takes every post-treatment concern — and anything medical goes to your licensed practitioner.
The short version: a live shared team from US$300 a month including 500 minutes, because the work that pays for itself here is outbound — filling the treatment slot a same-day cancellation just opened. AI voice at US$0.15 a minute handles hours, pricing and straightforward booking. Clinical questions, post-treatment concerns and consultations go to a person, every time.
how it plays out
A medical-history question is a consultation, not a phone answer.
Candidacy is decided in a consultation.
Post-treatment concerns go to the treating practitioner the same day.
Financing questions can be answered from your published partner list.
the team behind it
real members of the global team Human Escalation for Aesthetic Treatments
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Live shared team | from US$300 / month | includes 500 min → ≈ US$0.60/min | Filling cancellations and no-shows by working the waitlist — the outbound work that actually recovers revenue |
| AI voice | US$0.15 | per minute | Pricing, hours and "how long does it take" — high volume, always the same handful of questions |
| Web chat | US$0.15 | per session | Web and social enquiries about treatments and packages, where the reply speed decides the consultation |
| Live shared team | from US$650 / month | includes 1,500 min → ≈ US$0.43/min | Promotion weeks and seasonal peaks, when enquiry volume triples without your staffing changing |
| Dedicated agent | from US$5.80 | per hour, per agent | A dedicated agent who learns your treatment menu, your practitioners and what you refer out |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from US$1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Treatment pricing and duration | AI | Low, if published — AI reads your menu verbatim. |
| Booking a standard, already-decided treatment | AI | Low. Calendar write with one right answer. |
| Same-day cancellation → filling the slot | Live agent | High. That hour cannot be sold tomorrow. |
| "Is this treatment right for me?" | Live agent | High. That is a consultation, not a phone answer. |
| Post-treatment: swelling, bruising, a reaction | Live agent | High. Clinical, and it goes to your practitioner the same day. |
| Package or membership cancellation | Live agent | High. Recurring revenue leaves in one conversation. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
No. They read your published treatment descriptions, pricing and pre-care instructions, and anything beyond that goes to your practitioner. "Is Botox right for my forehead lines" is a consultation, and we book it rather than answer it. If a caller describes swelling, pain or an unexpected reaction after a treatment, that is escalated to you the same day by whatever route you specify, with a timestamped record of what was said.
That is the piece worth paying for. A cancelled 2pm is an hour of practitioner time you have already paid for, and it cannot be sold tomorrow. Our agents work your waitlist outbound — call the client who wanted this week, offer the slot, handle the negotiation that comes back. Two or three recovered slots a month generally covers the whole monthly cost, and you can check that against your own booking software rather than take our word for it.
start
Map which questions AI answers from your menu, which go to a person, and which go to your practitioner the same day.