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ecommerce

Every cart abandoned is revenue lost

AI agents handle order tracking, returns, and product questions in 65+ languages, while trained specialists manage escalations and complex issues.

Get a coverage plan Compare with the current page ↗
Ecommerce

how it plays out

Real contacts, minute by minute.

Live Chat English

"Where is my order?"

Order placed 5 days ago, stuck in transit

  1. Pulled tracking: package delayed at regional hub
  2. Contacted carrier for updated ETA
  3. Offered $10 credit for the delay
  4. Customer chose to wait with credit applied
Resolved automatically customer retained
WhatsApp Portuguese

"I need to change my shipping address"

Order not yet dispatched from warehouse

  1. Verified customer identity via order number
  2. Checked fulfillment status — still in picking
  3. Updated shipping address in the OMS
  4. Sent confirmation with new estimated delivery
Under 2 minutes address updated before shipment
Email German

"This item doesn't match the listing"

Color received differs from product photos

  1. Customer attached comparison photos
  2. AI matched SKU to listing and confirmed mismatch
  3. Offered full refund or correct item reshipped
  4. Customer chose reship — label generated automatically
Replacement shipped same day no return required
Instagram DM Spanish

"Do you ship to Mexico?"

Pre-purchase question from social channel

  1. AI detected product interest from recent story reply
  2. Confirmed international shipping availability and rates
  3. Shared estimated delivery window and duties info
  4. Sent direct link to product page with cart pre-filled
Converted to sale from social inquiry

the team behind it

Faces, not a queue.

Callnovo agentCallnovo agentCallnovo agentCallnovo agentCallnovo agent real members of the global team

Ecommerce-Trained Specialists

  • Agents trained on Shopify, WooCommerce, and marketplace workflows
  • Experienced with return policies, chargeback disputes, and carrier claims
  • Ramp-up in days with your brand voice and product catalog

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Smooth handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

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See how AI resolves your most common ecommerce tickets

We will walk you through live scenarios using your actual product data.

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