investment services

Markets move fast. Your clients' questions can't wait for a callback.

AI agents and multilingual specialists that handle trade inquiries, account transfers, and market-driven call surges in 65+ languages — with compliance guardrails at every step.

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how it plays out

Real contacts, minute by minute.

Phone English

"Why hasn't my transfer from my old broker gone through?"

ACAT transfers are the top frustration driver

Client calls about a delayed account transfer from another firm
AI checks ACAT status and identifies the holding up the transfer
Explains the specific issue and estimated resolution timeline
Offers to coordinate directly with contra firm if client authorizes

Handled without escalation transfer status clarified

Live Chat Mandarin

"I want to set up automatic monthly investments"

Recurring investment setup request

Client opens chat in Mandarin to configure systematic investing
AI walks through fund selection and contribution amount options
Confirms bank account linkage and investment schedule
Sends confirmation with first scheduled investment date

Resolved automatically auto-invest configured

Email Spanish

"I need my cost basis report for tax filing"

Seasonal document request — peaks in Q1

Client emails in Spanish requesting cost basis documentation
AI identifies applicable accounts and tax lot method on file
Generates and sends consolidated cost basis report as PDF
Includes note about wash sale adjustments if applicable

Report delivered tax documents sent

WhatsApp Portuguese

"Can I roll my 401k into an IRA with you?"

Rollover inquiry — high lifetime value opportunity

Client messages in Portuguese asking about 401k rollover process
AI explains rollover types: direct vs. indirect and tax implications
Collects current plan details and generates rollover initiation form
Schedules call with advisor to finalize rollover strategy

Consultation scheduled rollover initiated

the team behind it

Faces, not a queue.

real members of the global team

Investment-Trained Specialists

Knowledgeable in ACAT transfers, mutual fund operations, and retirement account rules
Experienced with platforms: Pershing, National Financial, DST, SS&C
Trained in FINRA communication standards and suitability documentation

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Regulatory Compliance Built In

FINRA Rule 2210 compliant communication review and archiving
SEC Rule 17a-4 electronic recordkeeping requirements
Regulation Best Interest suitability documentation for all recommendations
SIPC coverage disclosures included in account-related communications

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See how AI handles market-driven call surges without compliance risk

We'll demonstrate transfer support, account servicing, and document delivery with your custodian systems.

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