food & beverage

One allergen question missed can cost you a customer — or worse

AI agents read back your label and allergen wording, handle orders, subscriptions and delivery issues, and never call a product safe for an allergy.

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Worker processing cheese with gloves in a sterile dairy factory environment.

how it plays out

Real contacts, minute by minute.

Live Chat English

“Does this contain nuts?”

A parent ordering for a child with a severe nut allergy.

AI reads back the ingredient list and allergen statement exactly as your label prints them
Includes your published “may contain” or shared-facility wording, unedited
Does not tell the parent whether the product is safe for their child
Routes anything the label does not answer to your product-safety team for a callback

Label read back no safety verdict given

Phone Korean

“My delivery arrived warm”

Frozen meal subscription box delivered in summer heat

AI checks the delivery timeline against your cold-chain policy
Gives your written instruction for thawed product instead of an opinion on whether it is safe to eat
Issues the replacement your policy allows, with expedited cold packaging
Files a carrier report so the route can be reviewed

Replacement shipped same day subscription retained

WhatsApp Spanish

"I need to change my subscription flavor"

Monthly coffee subscription customer wants a different roast

AI pulled current subscription details and billing cycle
Confirmed change would take effect before next shipment cutoff
Updated flavor preference from medium roast to dark roast
Sent confirmation with updated order summary and ship date

Preference updated instantly no disruption to schedule

Email Hindi

"Is this product halal certified?"

Customer verifying dietary compliance before bulk order

AI retrieved certification details from product compliance database
Confirmed halal certification body and certificate number
Shared downloadable PDF of current certification
Customer placed bulk order for corporate event catering

Certification verified bulk order secured

the team behind it

Faces, not a queue.

real members of the global team

Support for Food & Beverage Brands

Ingredient, allergen and certification details read from your labels and records, word for word
Subscription changes, freshness complaints and cold-chain replacements under your policies
Allergic reactions, illness reports and food-safety questions routed to your team the same day

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

also worth reading

start

See how label questions get answered without guesswork

We’ll walk through allergen lookups, replacements and food-safety handoffs using your product catalog and policies.

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