energy & utilities

Outages and billing questions never sleep, and neither do we

AI agents handle outage reports, billing disputes, and service transfers in 65+ languages, with trained specialists for complex rate cases and safety concerns.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"My power has been out for two hours"

Outage report during severe weather event

AI confirmed outage in caller's service area from grid data
Provided estimated restoration time from field crew updates
Checked if caller has medical equipment requiring priority
Sent SMS updates as restoration progressed

Caller informed immediately no hold time

Web Chat Mandarin

"Why is my bill so much higher this month?"

Billing spike inquiry from residential customer

AI pulled usage comparison for current vs. prior months
Identified seasonal usage increase and rate tier change
Explained tiered pricing structure in Mandarin
Offered enrollment in budget billing or payment plan

Billing explained dispute avoided

Email Korean

"I'm moving and need to transfer my service"

Service transfer for relocating customer

AI verified account and confirmed new address in service territory
Scheduled disconnect at old address and connect at new
Calculated final bill proration for current address
Sent confirmation with both service dates and deposit info

Transfer scheduled smooth transition

SMS English

"I smell gas near a meter outside"

Safety report requiring immediate response

AI immediately flagged as safety priority
Provided evacuation guidance: leave area, no flames or switches
Dispatched emergency gas crew to reported location
Transferred to safety specialist for real-time guidance

Emergency crew dispatched safety protocol activated

the team behind it

Faces, not a queue.

real members of the global team

Utility-Trained Specialists

Rate case analysis, payment arrangements, and hardship program enrollment
Safety protocol training for gas leaks, downed lines, and outage triage
Bilingual support for regulatory filings and service territory questions

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Energy & Utility Compliance

NERC CIP awareness
PUC/PSC regulatory protocol adherence
PII and account data protection
Emergency dispatch integration protocols

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Keep the lights on for every customer

See how energy providers deliver reliable multilingual support at scale

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