healthcare administration

Patients are confused by the system, not the care

AI agents handle appointment scheduling, insurance verification, and billing questions in 65+ languages, so patients navigate the administrative side without frustration.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"Does my insurance cover this procedure?"

Insurance coverage verification before scheduled procedure

AI collected insurance ID, group number, and procedure code
Checked coverage against payer database in real time
Explained co-pay and deductible amounts in Spanish
Connected to billing specialist for pre-authorization assistance

Coverage verified patient informed before visit

Web Chat Mandarin

"I need to reschedule my appointment"

Appointment change request from Mandarin-speaking patient

AI located appointment by patient date of birth and name
Offered next three available slots with same provider
Patient selected preferred time and confirmed in Mandarin
Sent updated confirmation via text and email

Rescheduled in under a minute no-show prevented

Email Arabic

"I received a bill but I already paid my co-pay at the visit"

Billing dispute from patient

AI pulled account history and payment records
Identified the bill was for lab work processed separately
Explained itemized charges and remaining balance in Arabic
Offered payment plan options and sent updated statement

Billing clarified dispute resolved

SMS Haitian Creole

"How do I get my medical records sent to my new doctor?"

Records transfer request from patient

AI explained records release process in Creole
Sent HIPAA-aligned authorization form link
Guided patient through form completion
Confirmed request submitted and provided processing timeline

Transfer initiated continuity of care maintained

the team behind it

Faces, not a queue.

real members of the global team

Healthcare Admin Specialists

Insurance verification, prior authorization, and claims follow-up
HIPAA-aligned patient communication and records handling
Bilingual billing support for payment plans and financial assistance

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Healthcare Compliance

HIPAA compliance
SOC 2 Type II
PHI handling protocols
Section 1557 language access requirements

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Make healthcare administration less painful

See how healthcare organizations streamline patient-facing administration

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