pet products

Pet parents don’t just buy products — they ask a lot of questions first

AI agents handle label lookups, harness sizing, subscriptions and product safety reports, and leave diet and health decisions to the pet’s veterinarian.

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Cute Yorkshire Terrier resting in a sunny outdoor setting, showcasing a relaxed and happy pet lifestyle

how it plays out

Real contacts, minute by minute.

Live Chat English

“Is this food safe for a dog with kidney issues?”

A diet for a sick animal is the veterinarian’s decision.

AI shares the ingredient list and guaranteed analysis exactly as printed on the label
Does not say whether the food suits a dog with kidney disease or suggest a replacement
Tells the owner to check with their veterinarian first, and offers to email the label details to take along
Routes the question to your customer-care team if the owner asks for more

Label details shared diet decision left to the vet

WhatsApp Japanese

"What size harness for a 15kg Shiba Inu?"

Customer unsure between medium and large sizes

AI asked for the dog's chest and neck measurements
Cross-referenced measurements with the brand sizing chart
Recommended medium with adjustable straps for best fit
Shared a sizing video showing how to measure correctly

Correct size recommended return avoided

Email French

“My cat won’t eat this new food”

Customer switched brands and cat is refusing meals

AI sends your published guide for switching foods gradually
Tells the owner to contact their veterinarian if the cat has stopped eating altogether or seems unwell
Offers a sample pack of a different flavor in the same line
Shares tips for picky eaters from the brand guide

Transition guide sent health concerns pointed to the vet

Phone Portuguese

"I found a sharp edge on this chew toy"

Safety concern about a toy purchased for a puppy

AI flagged this as a product safety report immediately
Collected product batch number, photos, and purchase details
Issued full refund and prepaid return label for inspection
Escalated to quality assurance team with complete incident report

Safety report filed refund issued proactively

the team behind it

Faces, not a queue.

real members of the global team

Pet Product Specialists

Ingredient, label and sizing details read from your catalog and brand guides
Experienced with subscription box management, auto-ship schedules, and product bundling
Skilled at handling product safety reports and escalating to quality assurance

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

your existing software

It lands in the software you already run.

Amazon
Shopify
eBay
WhatsApp
LINE
TikTok

Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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See how AI handles your pet product support with care

We will show you label lookups, sizing help, and safety-report handling in action.

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