public transit

Riders from every community deserve answers in their language

AI agents handle route inquiries, fare questions, and service alerts in 65+ languages, keeping passengers informed across bus, rail, and paratransit systems.

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People waiting at a tram station, capturing urban daily life with motion blur.

how it plays out

Real contacts, minute by minute.

SMS Spanish

"Is the Route 42 bus running on a holiday schedule today?"

Schedule inquiry on public holiday

AI checked current service calendar for Route 42
Confirmed holiday schedule in effect with adjusted times
Sent next three departure times from rider's usual stop
Offered opt-in for real-time delay alerts via SMS

Schedule confirmed rider informed

Web Chat Mandarin

"How do I load money onto my transit card?"

Fare card reload assistance for limited-English rider

AI explained reload options in Mandarin: online, kiosk, or retail partner
Provided step-by-step instructions for online reload
Shared nearest kiosk and retail reload locations by address
Confirmed current balance and offered auto-reload setup

Rider guided to reload self-service enabled

Phone Vietnamese

"I left my bag on the train. What do I do?"

Lost item report from distressed rider

AI asked for train line, car number, and time of travel
Filed lost item report with description and contact info
Shared lost and found office hours and location
Set up callback notification if item is recovered

Report filed rider reassured

Email Korean

"My disabled family member needs paratransit eligibility information"

ADA paratransit enrollment inquiry

AI explained eligibility criteria and application process in Korean
Sent downloadable application form with instructions
Provided list of required medical documentation
Scheduled phone interview for eligibility assessment

Application started access expanded

the team behind it

Faces, not a queue.

real members of the global team

Transit Operations Specialists

Real-time service alert management and detour communication
ADA paratransit eligibility processing and accommodation requests
Multilingual rider outreach for fare programs and community access

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.15 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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Make transit accessible for every rider

See how transit agencies deliver multilingual rider support across all channels

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