healthcare

Patients need answers now, not after hold music

AI agents handle appointment scheduling, prescription refills, and insurance questions in 65+ languages, while HIPAA-trained specialists manage clinical escalations.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"I need to schedule an appointment"

Appointment scheduling drives the majority of inbound calls

AI checked provider availability across 3 locations
Offered Tuesday at 2pm or Thursday at 10am slots
Patient selected Thursday via text confirmation
Sent pre-visit forms and insurance info request

Handled without escalation appointment booked

Web Chat Mandarin

"I need to refill my prescription"

Prescription refills are highly repetitive and automatable

Patient identified via date of birth and name match
AI verified prescription was eligible for refill
Sent refill request to pharmacy system automatically
Confirmed pickup time and location via chat

Refill submitted no staff involvement needed

Phone Vietnamese

"Is this procedure covered by my plan?"

Insurance eligibility questions require real-time lookup

AI collected member ID and procedure code from caller
Queried insurance eligibility system in real time
Explained copay and deductible in Vietnamese
Transferred to billing specialist for complex benefits question

Eligibility confirmed warm handoff for billing detail

SMS English

"I need to cancel my appointment tomorrow"

Last-minute cancellations create costly schedule gaps

AI confirmed the appointment details with patient
Offered rescheduling options before processing cancellation
Patient chose to reschedule to following Monday
Updated EHR calendar and sent confirmation text

Rescheduled schedule gap avoided

the team behind it

Faces, not a queue.

real members of the global team

HIPAA-Trained Specialists

HIPAA certification and annual refresher training for all staff
Clinical triage protocols for symptom-based calls
EHR system navigation and patient record coordination

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

HIPAA & Healthcare Compliance

Business Associate Agreement (BAA)
Encrypted data storage and transmission
Annual HIPAA training certification
SOC 2 Type II compliance

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