cold chain

One Temperature Excursion and Your Entire Shipment Is Lost

AI agents and cold chain specialists handle temperature monitoring, compliance documentation, and delivery coordination in 65+ languages — protecting perishable cargo from origin to destination.

Get a coverage plan Compare with the current page ↗

how it plays out

Real contacts, minute by minute.

Phone English

"Our reefer container is showing a temperature alarm"

Active temperature excursion alert

AI pulls real-time temperature data from IoT sensors in the container
Identifies excursion severity and duration against product tolerance limits
Contacts carrier to initiate corrective action on refrigeration unit
Documents excursion event for compliance records and insurance purposes

Response in 2 min Cargo protected

Email Japanese

"We need the temperature log for our pharmaceutical shipment"

GDP compliance documentation request

AI retrieves continuous temperature recording from shipment monitors
Generates formatted temperature log meeting GDP documentation standards
Verifies all readings stayed within specified product range
Sends certified temperature report with chain-of-custody documentation

Log delivered Compliance documented

WhatsApp Spanish

"The cold truck broke down and we have fresh seafood on board"

Emergency reefer breakdown with perishable cargo

AI assesses remaining cold-holding capacity based on insulation and ambient temperature
Dispatches emergency replacement reefer truck from nearest available fleet
Calculates maximum safe transfer window to prevent product loss
Coordinates cargo transfer and documents chain of cold maintenance

Replacement dispatched Product saved

Live Chat Korean

"What certifications does your cold chain service have for vaccine transport?"

Qualification inquiry for pharmaceutical cold chain

AI compiles list of certifications including GDP, CEIV Pharma, and WHO PQS
Provides documentation of temperature-controlled fleet specifications
Shares audit results and qualification documentation
Schedules call with quality assurance team for detailed requirements review

Credentials shared Trust established

the team behind it

Faces, not a queue.

real members of the global team

Cold Chain Specialists

24/7 temperature monitoring with real-time excursion alerting and response coordination
GDP and HACCP compliance documentation for pharmaceutical and food cold chains
Emergency reefer breakdown response with cargo protection and product salvage coordination

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Cold Chain Compliance

Your temperature-sensitive shipments meet regulatory requirements at every stage.

Good Distribution Practice (GDP) compliance
HACCP temperature monitoring and documentation
FDA FSMA preventive controls for food transport
WHO PQS standards for vaccine and pharmaceutical logistics
IATA CEIV Pharma certification alignment
Continuous temperature recording with tamper-evident seals

start

Protect Every Degree of Your Cold Chain

See how AI keeps your temperature-sensitive cargo safe and compliant.

Get a quote