pricing
Simple, Transparent Pricing
HeroDash platform, AI automation tools, and managed service teams — all with clear pricing.
herodash platform
HeroDash Pricing
The omnichannel workspace your agents actually want to use. Pick a plan, add what you need.
Voice Pro
Phone, Email & Amazon Messaging
$40/agent/mo
- ✓ Toll-free / local numbers in 120+ countries
- ✓ IVR with multi-level voice menus
- ✓ Skills-based routing & queueing
- ✓ Call recording with full archive
- ✓ Missed-call and voicemail callback
Chat Pro
Web Chat, Messenger, WhatsApp, Instagram, Email & Amazon Messaging
$40/agent/mo
- ✓ Website live-chat widget
- ✓ Facebook Messenger unified inbox
- ✓ WhatsApp Business unified inbox
- ✓ Instagram DM unified inbox
- ✓ Visitor context: source page & browse trail
Popular
Omnichannel Pro
Phone, Web Chat, SMS, Messenger, WhatsApp, Instagram, Email & Amazon
$60/agent/mo
- ✓ Everything in Voice Pro and Chat Pro
- ✓ SMS send / receive with ticketing
- ✓ Omnichannel customer 360
- ✓ Cross-channel ticket merge & linking
- ✓ ERP order-system integration
add-ons
Add-ons
Auto-summarises every call, chat, email and social contact, and fills the ticket fields
100% scoring of calls, messages and tickets against your own rubric
Suggested replies, tone polishing, summaries, two-way translation across 100+ languages
Shifts, attendance, app allow-lists, activity and remote workforce management
Amazon Seller Central, Shopify, and more
Website & messaging automation
24/7 multilingual call answering
Knowledge-grounded replies with steps and deadlines
- Save 2 Months — Pay for 10 months, get 12 with annual billing.
- Prices shown are per month on an annual contract. Monthly billing is $48 / $48 / $72.
- Each bot carries a $200 / month minimum, charged independently of the others.
Buying live agents too?
The four add-ons are free when you staff with Callnovo
HeroDash and a Callnovo live-agent team are sold together as one arrangement: the platform bills monthly on the same invoice as your agents, at the annual rate, with no annual commitment.
- All four add-ons at no charge — worth $110 per agent per month on the standalone list.
- The platform stays at $40 / $40 / $60, not the $48 / $48 / $72 monthly rate.
- One invoice, billed monthly — no year pre-paid to reach the lower price.
- Omnichannel Pro already carries all four, so the saving lands on Voice Pro and Chat Pro.
bpo services
Managed Customer Service Teams
Dedicated agents, full management, and quality assurance — customized to your exact requirements.
Hire a Team
Dedicated agents working exclusively for your brand. Monthly per-agent rate.
Rate depends on:
- Team Size — 1-5 agents to 200+
- Languages — 65+ languages available
- Coverage — Business hours to 24/7
- Channels — Phone, email, chat, social
- Complexity — Basic support to technical tier 3
Typical starting range:
$5 - $12 per productive hour
Based on skill level and language
Pay Per Resolution
Only pay when issues are resolved. Ideal for scaling without fixed headcount.
Minimum monthly commitment applies
Per-Resolution Pricing
- Simple — FAQs, order status, password resets · $0.79 - $1.49
- Standard — Returns, billing, troubleshooting · $1.50 - $3.49
- Complex — Technical support, escalations, multi-touch · $3.50 - $6.99
Volume Discounts
- Up to 500 resolutions/mo — Base price
- 500 - 2,000 resolutions/mo — 10% off
- 2,000+ resolutions/mo — 20% off
- ✓ Pay only for resolved tickets
- ✓ Scale up or down instantly
- ✓ No idle agent costs
- ✓ SLA-backed resolution quality
roi calculator
How much would you save?
Compare the cost of an in-house team vs. outsourcing with Callnovo.
In-House Cost
$60,667
/month
With Callnovo
$13,867
/month
Your Savings
$46,800
/month
$561,600/year
Estimates based on fully-loaded costs (salary, benefits, overhead, management, technology). Actual Callnovo pricing depends on language, channel, and complexity.
questions
Frequently Asked Questions
Got questions? I've got answers!
Standard covers email and call channels. Professional adds live chat with routing, queues, and a website chat widget. Both include all core HeroDash features.
Add-ons are priced individually per agent per month: Agent Assist $50, Omnichannel AI QA $30, AI Assist + AI Translation $20, Agent Monitoring $10. They activate instantly across your workspace and you can add or remove them anytime.
Annual billing gives you 12 months of access for the price of 10 — that’s 2 months free. You pay upfront for the year.
Yes. Some clients even use both — a core dedicated team for steady volume, plus pay-per-resolution for overflow and spikes.
AI Receptionist includes a 30-day free trial with 50 calls. Full features, no credit card required to start.
Five business days is our normal window to staff an account — five days to find and place the agents, not five days of software setup. Complex programs need longer for training.
start
Get Your Custom Quote
Tell us about your needs and we'll provide a detailed proposal within 24 hours.
✓ No commitment required · ✓ Detailed pricing breakdown · ✓ Sample staffing model · ✓ ROI analysis included
Or call us: +1 (650) 392-4683