pricing
Customer Service Outsourcing Pricing & Costs
Published pricing for HeroDash, AI automation and managed customer service teams across voice, chat, email and messaging.
herodash platform
HeroDash Pricing
The omnichannel workspace your agents actually want to use. Pick a plan, add what you need.
Voice Pro
Phone, Email & Amazon Messaging
US$40/agent/mo
- ✓ Toll-free / local numbers in 120+ countries
- ✓ IVR with multi-level voice menus
- ✓ Skills-based routing & queueing
- ✓ Call recording with full archive
- ✓ Missed-call and voicemail callback
Chat Pro
Web Chat, Messenger, WhatsApp, Instagram, Email & Amazon Messaging
US$40/agent/mo
- ✓ Website live-chat widget
- ✓ Facebook Messenger unified inbox
- ✓ WhatsApp Business unified inbox
- ✓ Instagram DM unified inbox
- ✓ Visitor context: source page & browse trail
Popular
Omnichannel Pro
Phone, Web Chat, SMS, Messenger, WhatsApp, Instagram, Email & Amazon
US$60/agent/mo
- ✓ Everything in Voice Pro and Chat Pro
- ✓ SMS send / receive with ticketing
- ✓ Omnichannel customer 360
- ✓ Cross-channel ticket merge & linking
- ✓ ERP order-system integration
add-ons
Add-ons
Auto-summarises every call, chat, email and social contact, and fills the ticket fields
100% scoring of calls, messages and tickets against your own rubric
Suggested replies, tone polishing, summaries, two-way translation across 100+ languages
Shifts, attendance, app allow-lists, activity and remote workforce management
Amazon Seller Central, Shopify, and more
Website & messaging automation
24/7 multilingual call answering
Knowledge-grounded replies with steps and deadlines
- Save 2 Months — Pay for 10 months, get 12 with annual billing.
- Prices shown are per month on an annual contract. Monthly billing is US$48 / US$48 / US$72.
- Each bot carries a US$200 / month minimum, charged independently of the others.
Buying live agents too?
The four add-ons are free when you staff with Callnovo
HeroDash and a Callnovo live-agent team are sold together as one arrangement: the platform bills monthly on the same invoice as your agents, at the annual rate, with no annual commitment.
- All four add-ons at no charge — worth US$110 per agent per month on the standalone list.
- The platform stays at US$40 / US$40 / US$60, not the US$48 / US$48 / US$72 monthly rate.
- One invoice, billed monthly — no year pre-paid to reach the lower price.
- Omnichannel Pro already carries all four, so the saving lands on Voice Pro and Chat Pro.
bpo services
Managed Customer Service Teams
Dedicated agents, full management, and quality assurance — customized to your exact requirements.
What does it cost to outsource customer service?
Published rates start at US$5–US$12 per productive hour for dedicated teams and US$0.79–US$6.99 per resolved case. Platform plans are priced per agent per month; your final mix depends on team size, language, coverage, channels, and complexity.
Hire a Team
Dedicated agents working exclusively for your brand. Monthly per-agent rate.
Rate depends on:
- Team Size — 1-5 agents to 200+
- Languages — 65+ languages available
- Coverage — Business hours to 24/7
- Channels — Phone, email, chat, social
- Complexity — Basic support to technical tier 3
Typical starting range:
US$5 - US$12 per productive hour
Based on skill level and language
Pay Per Resolution
Only pay when issues are resolved. Ideal for scaling without fixed headcount.
Minimum monthly commitment applies
Per-Resolution Pricing
- Simple — FAQs, order status, password resets · US$0.79 - US$1.49
- Standard — Returns, billing, troubleshooting · US$1.50 - US$3.49
- Complex — Technical support, escalations, multi-touch · US$3.50 - US$6.99
Volume Discounts
- Up to 500 resolutions/mo — Base price
- 500 - 2,000 resolutions/mo — 10% off
- 2,000+ resolutions/mo — 20% off
- ✓ Pay only for resolved tickets
- ✓ Scale up or down instantly
- ✓ No idle agent costs
- ✓ SLA-backed resolution quality
Published packages
- Live shared team — includes 500 minutes (≈ US$0.60/min) · from US$300 / month
- Live shared team — includes 1,500 minutes (≈ US$0.43/min) · from US$650 / month
- Dedicated agent — per hour, per agent · from US$5.80
- German or French shared team — English + German or English + French, Mon–Fri 9am–5pm local time · US$580 / month
- German or French dedicated agent — English + German or English + French, communication charges not included · US$580 / month
- Phone support — per minute · US$1
- Email / chat / social / ticket — per interaction · US$0.20
- Full CX package — dedicated agents + AI tools, all channels · from US$990 / month
Minimum engagement: half a seat.
roi calculator
How much would you save?
Compare the cost of an in-house team vs. outsourcing with Callnovo.
In-House Cost
US$60,667
/month
With Callnovo
US$13,867
/month
Your Savings
US$46,800
/month
US$561,600/year
Estimates based on fully-loaded costs (salary, benefits, overhead, management, technology). Actual Callnovo pricing depends on language, channel, and complexity.
small business support cost
What should customer support cost for a small business?
There is no useful universal price. The right comparison depends on whether you pay for a shared team, dedicated agent time, productive hours, conversations or resolved contacts. Start with the work you actually need covered rather than buying the largest package.
For a small business, calculate four numbers: monthly contacts, average handling time, hours that need coverage and the cost of a missed or poorly handled contact. Then compare an AI-first workflow, a shared human team and a dedicated setup. The lowest invoice is not always the lowest operating cost if it creates repeat contacts or lost jobs.
Use the ROI calculator for a first estimate, then review the small-business decision guide and ask for an exact scope at Contact.
questions
Frequently Asked Questions
Got questions? I've got answers!
Published starting rates are US$5–US$12 per productive hour for dedicated teams and US$0.79–US$6.99 per resolved case. The final price depends on team size, languages, coverage, channels and complexity.
The per-agent model covers a dedicated support team with management and quality assurance. Scope, channels, language mix, coverage hours and platform requirements are confirmed in the proposal; HeroDash platform plans and add-ons are listed separately above.
Pay Per Resolution fits work with a clear, measurable outcome such as resolving order problems, refunds or account issues. It is less suitable for intake-only calls where the outcome is a booking or message capture.
Yes. Many programs use a dedicated team for steady or complex work and AI for repeatable triage, FAQs and first responses. The right split depends on your volume, channels, languages and escalation rules.
AI Receptionist includes a 30-day free trial with 50 calls. Full features, no credit card required to start.
Five business days is our normal window to staff an account — five days to find and place the agents, not five days of software setup. Complex programs need longer for training.
start
Get Your Custom Quote
Tell us about your needs and we'll provide a detailed proposal within 24 hours.
✓ No commitment required · ✓ Detailed pricing breakdown · ✓ Sample staffing model · ✓ ROI analysis included
Or call us: +1 (650) 392-4683