pricing
Simple, Transparent Pricing
HeroDash platform, AI automation tools, and managed service teams — all with clear pricing.
herodash platform
HeroDash Pricing
The omnichannel workspace your agents actually want to use. Pick a plan, add what you need.
Standard
Email & Call
$40/agent/mo
- ✓ Unified inbox
- ✓ Call recording
- ✓ Basic reporting
- ✓ Email templates
- ✓ Team management
Popular
Professional
Email, Call & Chat
$60/agent/mo
- ✓ Everything in Standard
- ✓ Live chat widget
- ✓ Chat routing & queues
- ✓ Advanced analytics
- ✓ Priority support
add-ons
Add-ons
Real-time message translation
AI-suggested replies & summaries
100% conversation scoring
Amazon Seller Central, Shopify, and more
24/7 multilingual call answering
Website & messaging automation
Save 2 Months — Pay for 10 months, get 12 with annual billing.
bpo services
Managed Customer Service Teams
Dedicated agents, full management, and quality assurance — customized to your exact requirements.
Hire a Team
Dedicated agents working exclusively for your brand. Monthly per-agent rate.
Rate depends on:
- Team Size — 1-5 agents to 200+
- Languages — 65+ languages available
- Coverage — Business hours to 24/7
- Channels — Phone, email, chat, social
- Complexity — Basic support to technical tier 3
Typical starting range:
$5 - $12 per productive hour
Based on skill level and language
Pay Per Resolution
Only pay when issues are resolved. Ideal for scaling without fixed headcount.
Minimum monthly commitment applies
Per-Resolution Pricing
- Simple — FAQs, order status, password resets · $0.79 - $1.49
- Standard — Returns, billing, troubleshooting · $1.50 - $3.49
- Complex — Technical support, escalations, multi-touch · $3.50 - $6.99
Volume Discounts
- Up to 500 resolutions/mo — Base price
- 500 - 2,000 resolutions/mo — 10% off
- 2,000+ resolutions/mo — 20% off
- ✓ Pay only for resolved tickets
- ✓ Scale up or down instantly
- ✓ No idle agent costs
- ✓ SLA-backed resolution quality
roi calculator
How much would you save?
Compare the cost of an in-house team vs. outsourcing with Callnovo.
In-House Cost
$60,667
/month
With Callnovo
$13,867
/month
Your Savings
$46,800
/month
$561,600/year
Estimates based on fully-loaded costs (salary, benefits, overhead, management, technology). Actual Callnovo pricing depends on language, channel, and complexity.
questions
Frequently Asked Questions
Got questions? I've got answers!
Standard covers email and call channels. Professional adds live chat with routing, queues, and a website chat widget. Both include all core HeroDash features.
Add-ons are $20/agent/month each. They activate instantly across your workspace. You can add or remove them anytime.
Annual billing gives you 12 months of access for the price of 10 — that’s 2 months free. You pay upfront for the year.
Yes. Some clients even use both — a core dedicated team for steady volume, plus pay-per-resolution for overflow and spikes.
AI Receptionist includes a 30-day free trial with 50 calls. Full features, no credit card required to start.
Most teams launch within 5-10 business days. Complex programs may take 2-3 weeks for training.
start
Get Your Custom Quote
Tell us about your needs and we'll provide a detailed proposal within 24 hours.
✓ No commitment required · ✓ Detailed pricing breakdown · ✓ Sample staffing model · ✓ ROI analysis included
Or call us: +1 (650) 392-4683