Automotive
Customers Walk Off the Lot Because Nobody Answered Their Call
AI agents and automotive-trained specialists handle service scheduling, parts inquiries, and warranty claims in 65+ languages — so every lead and every customer gets a response.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"My check engine light came on, can I get in today?"
Urgent service appointment request
- AI checks service bay availability for same-day appointments
- Asks diagnostic questions to assess urgency and required technician
- Books appointment and sends confirmation with drop-off instructions
- Pre-creates service ticket so technician is briefed before arrival
Same-day bookedCustomer retained
Web Chat
"Do you have the 2024 Civic in blue with leather interior?"
Inventory inquiry from prospective buyer
- AI searches live dealer inventory by model, color, and trim
- Finds two matching vehicles with pricing and feature comparison
- Offers to schedule a test drive at customer-preferred time
- Sends vehicle detail sheets with photos directly to customer
Test drive bookedSales pipeline active
WhatsApp
"My warranty claim was denied and I want to dispute it"
Warranty escalation from frustrated customer
- AI retrieves warranty terms and original claim denial reason
- Reviews service history and identifies applicable coverage provisions
- Escalates to warranty manager with documented case and customer history
- Follows up with customer on revised decision within 24 hours
Claim reopenedDispute handled
SMS
"Is the brake pad replacement part for a 2021 Camry in stock?"
Parts availability check
- AI searches parts inventory by vehicle year, make, and model
- Confirms OEM brake pad set in stock with current pricing
- Checks if customer qualifies for loyalty discount on parts
- Sends part number, price, and estimated install time to customer
Part confirmedService appointment set
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Automotive-Trained Specialists
- Service scheduling, recall coordination, and warranty claim processing
- Parts lookup, availability confirmation, and cross-reference for compatible alternatives
- Sales inquiry handling including inventory search, financing questions, and test drive scheduling
Stop Losing Customers to Voicemail
See how AI keeps your dealership responsive from service to sales.
