automotive

Customers Walk Off the Lot Because Nobody Answered Their Call

AI agents and automotive-trained specialists handle service scheduling, parts inquiries, and warranty claims in 65+ languages — so every lead and every customer gets a response.

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how it plays out

Real contacts, minute by minute.

Phone English

"My check engine light came on, can I get in today?"

Urgent service appointment request

AI checks service bay availability for same-day appointments
Asks diagnostic questions to assess urgency and required technician
Books appointment and sends confirmation with drop-off instructions
Pre-creates service ticket so technician is briefed before arrival

Same-day booked Customer retained

Web Chat Spanish

"Do you have the 2024 Civic in blue with leather interior?"

Inventory inquiry from prospective buyer

AI searches live dealer inventory by model, color, and trim
Finds two matching vehicles with pricing and feature comparison
Offers to schedule a test drive at customer-preferred time
Sends vehicle detail sheets with photos directly to customer

Test drive booked Sales pipeline active

WhatsApp French

"My warranty claim was denied and I want to dispute it"

Warranty escalation from frustrated customer

AI retrieves warranty terms and original claim denial reason
Reviews service history and identifies applicable coverage provisions
Escalates to warranty manager with documented case and customer history
Follows up with customer on revised decision within 24 hours

Claim reopened Dispute handled

SMS Mandarin

"Is the brake pad replacement part for a 2021 Camry in stock?"

Parts availability check

AI searches parts inventory by vehicle year, make, and model
Confirms OEM brake pad set in stock with current pricing
Checks if customer qualifies for loyalty discount on parts
Sends part number, price, and estimated install time to customer

Part confirmed Service appointment set

the team behind it

Faces, not a queue.

real members of the global team

Automotive-Trained Specialists

Service scheduling, recall coordination, and warranty claim processing
Parts lookup, availability confirmation, and cross-reference for compatible alternatives
Sales inquiry handling including inventory search, financing questions, and test drive scheduling

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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Stop Losing Customers to Voicemail

See how AI keeps your dealership responsive from service to sales.

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