healthtech

Patient Trust Breaks When Your Platform Can't Answer

AI and live agents handle patient onboarding, device pairing and portal access across voice, chat and email; clinical questions and integration work go to your own clinical and engineering teams.

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Smiling female doctor in scrubs with tablet and stethoscope, writing notes.

how it plays out

Real contacts, minute by minute.

Phone English

“I can’t sync my blood glucose monitor with your app”

Medical device connectivity failure

Agent verifies patient identity using your authentication rules
Checks device compatibility and Bluetooth firmware version
Walks patient through re-pairing sequence and confirms data sync
Confirms readings are uploading, without interpreting them

Device synced patient data flowing to care team

Web Chat Korean

“My telehealth appointment keeps freezing during the video call”

Video consultation quality issue

AI runs connection quality diagnostic and checks platform status
Identifies bandwidth bottleneck on patient side and suggests optimizations
Offers to switch to audio-only mode to maintain the consultation
Reschedules if needed and sends pre-appointment connectivity checklist

Resolved automatically consultation completed

SMS Spanish

“I need to download my lab results but the portal says access denied”

Patient portal access failure for medical records

AI verifies identity with multi-factor authentication
Identifies expired portal session token and generates new secure link
Confirms patient can open the portal — questions about the results go to the care team
Sends reminder about portal password expiration policy for future access

Instant resolution records access restored

Email Mandarin

“Our clinic needs to integrate your EHR API with our scheduling system”

Integration requests belong to your engineering team.

AI identifies the clinic account
Collects the clinic’s systems, contacts and timeline
Routes the request to your integration team with that context
Confirms to the clinic who will follow up

Request routed handed to your integration team

the team behind it

Faces, not a queue.

real members of the global team

Patient and Device Support for HealthTech

Identity verification to your authentication rules
Device pairing, data sync and portal-access troubleshooting
Clinical and integration questions routed to your own teams

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

compliance

HIPAA-Aligned Support Operations

Every interaction with patient data follows healthcare privacy and security standards.

HIPAA Business Associate Agreement in place
PHI encrypted at rest and in transit
HIPAA-trained support agents
Audit trails for all patient data access
Minimum necessary access principle enforced
Annual HIPAA compliance training and assessment

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