Callnovo
EN中文ES
Get a Quote
Industries
Healthcare & Wellness
HealthcareDental PracticesPharmacyVeterinary & Pet CareFitness & WellnessSenior CareHome HealthOptometryDermatologyChiropracticPhysical Therapy
Financial Services
Banking & Credit UnionsInsuranceFinTech & PaymentsAccounting & TaxMortgage & LendingWealth ManagementCredit ReportingInvestment ServicesTax PreparationPayroll ServicesCommercial Lending
Technology
SaaS & SoftwareTelecommunicationsIT Services & MSPsGamingElectronicsCybersecurityAI & Machine LearningCloud ComputingIoT & Smart DevicesEdTechHealthTech
Retail & Ecommerce
Ecommerce & DTCAmazon SellerRetail StoresFashion & ApparelFood & BeverageLuxury & JewelrySubscription ServicesGrocery & DeliveryMarketplace PlatformsPet ProductsSporting GoodsHome Furnishing
Travel & Hospitality
Hotels & ResortsAirlines & AviationTravel AgenciesRestaurants & CafesEvent PlanningCar RentalCruise LinesTour OperatorsVacation RentalTheme ParksAirport Services
Logistics & Transportation
Logistics & Supply ChainShipping & FreightAutomotiveMoving & StorageWarehousing & DistributionFleet ManagementCourier & ExpressCold ChainRail TransportLast Mile DeliveryCustoms & Brokerage
Professional Services
Legal ServicesReal EstateProperty ManagementStaffing & RecruitmentConsultingEducation & eLearningArchitecture & DesignEngineeringMarketing AgenciesTranslation ServicesIT Outsourcing
Home & Local Services
HVACElectricalCleaning ServicesLandscapingPest ControlRoofing & ConstructionPlumbingPaintingGarage DoorsLocksmithPool Services
Beauty & Personal Care
Hair SalonsNail SalonsSpas & MassageCosmetics & SkincareTattoo & PiercingBarber ShopsEyebrow & LashMed SpaTanningFragrance
Government & Public Sector
GovernmentNonprofit & NGOEnergy & UtilitiesManufacturingAgricultureMilitary & DefensePublic TransitHealthcare AdministrationSocial ServicesEmergency ServicesWater & Sanitation
View All Industries →
Products
HeroDash — Unified CCaaS platform HeroVoice — AI receptionist, 65+ languagesHeroChat — Omnichannel AI repliesHeroScore — AI quality assuranceHeroCoach — Agent training & certificationHeroShift — Forecast, schedule, optimizeHeroTrack — Time clock & screen monitoringGlobal DID — Local numbers, 150+ countries See Pricing
Services
Hire Your TeamPay per Resolution Multilingual SupportManaged ServicesQuality Assurance See Pricing
How We ThinkCompliance
Company
About UsBlogCareersPartnershipFAQContact
EN中文ES
Get a Quote

healthtech

Patient Trust Breaks When Your Platform Can't Answer

AI agents and HIPAA-trained specialists handle patient onboarding, device support, and clinical workflow questions in 65+ languages — with the compliance healthcare demands.

Get a coverage plan Compare with the current page ↗
HealthTech

how it plays out

Real contacts, minute by minute.

Phone English

"I can't sync my blood glucose monitor with your app"

Medical device connectivity failure

  1. Agent verifies patient identity using HIPAA-aligned authentication
  2. Checks device compatibility and Bluetooth firmware version
  3. Walks patient through re-pairing sequence and confirms data sync
  4. Verifies historical readings uploaded correctly and visible to care team
Device synced Patient data flowing to care team
Web Chat Korean

"My telehealth appointment keeps freezing during the video call"

Video consultation quality issue

  1. AI runs connection quality diagnostic and checks platform status
  2. Identifies bandwidth bottleneck on patient side and suggests optimizations
  3. Offers to switch to audio-only mode to maintain the consultation
  4. Reschedules if needed and sends pre-appointment connectivity checklist
Resolved automatically Consultation completed
SMS Spanish

"I need to download my lab results but the portal says access denied"

Patient portal access failure for medical records

  1. AI verifies identity with multi-factor authentication per HIPAA requirements
  2. Identifies expired portal session token and generates new secure link
  3. Confirms patient can access and download their lab results
  4. Sends reminder about portal password expiration policy for future access
Instant resolution Records access restored
Email Mandarin

"Our clinic needs to integrate your EHR API with our scheduling system"

Clinical integration request from healthcare provider

  1. AI identifies clinic account and routes to healthcare integration specialist
  2. Specialist reviews existing scheduling system and proposes HL7 FHIR integration path
  3. Provides sandbox credentials and API documentation in Mandarin
  4. Schedules technical implementation call with both engineering teams
Integration started Clinical workflow connected

the team behind it

Faces, not a queue.

Callnovo agentCallnovo agentCallnovo agentCallnovo agentCallnovo agent real members of the global team

HealthTech-Trained Specialists

  • HIPAA-aligned patient support with verified identity authentication protocols
  • Medical device troubleshooting, Bluetooth pairing, and data sync verification
  • EHR integration support, HL7 FHIR APIs, and clinical workflow configuration

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Smooth handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

compliance

HIPAA-Aligned Support Operations

Every interaction with patient data follows healthcare privacy and security standards.

  • HIPAA Business Associate Agreement in place
  • PHI encrypted at rest and in transit
  • HIPAA-trained and certified support agents
  • Audit trails for all patient data access
  • Minimum necessary access principle enforced
  • Annual HIPAA compliance training and assessment

start

See How We Support HealthTech at Scale

Book a walkthrough of our HIPAA-aligned support infrastructure.

Get a quote