hotels

Guests Are Stranded at the Front Desk While Your Phone Lines Ring Out

AI agents and hospitality-trained human specialists handle reservations, concierge requests, and service recovery in 65+ languages — so no guest is left waiting.

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how it plays out

Real contacts, minute by minute.

Phone English

"I need a late checkout, my flight got pushed back"

Guest requesting schedule accommodation

AI verifies guest reservation and checkout policy
Checks housekeeping schedule and room availability for extension
Grants late checkout and updates the folio accordingly
Sends confirmation with revised checkout time to guest phone

Handled without escalation Guest satisfied

WhatsApp Japanese

"Can you book a restaurant for our anniversary tonight?"

Concierge dining request from international guest

AI identifies top-rated restaurants near the property with availability
Confirms dietary preferences and party size with guest
Books reservation and arranges complimentary dessert through partner restaurant
Sends confirmation with directions and dress code in Japanese

Reservation confirmed Concierge fulfilled

Live Chat French

"The air conditioning in my room is not working"

In-stay maintenance complaint

AI logs maintenance ticket and alerts engineering team immediately
Offers guest a temporary room move or portable unit while repair happens
Applies goodwill credit to the guest folio for inconvenience
Follows up after repair to confirm the issue is fully resolved

Service recovery completed Negative review prevented

Email German

"I was charged twice for my stay"

Billing dispute requiring investigation

AI pulls transaction records and compares against reservation details
Identifies duplicate authorization hold from check-in process
Initiates reversal of duplicate charge with payment processor
Sends itemized folio and reversal confirmation to guest email

Billing corrected Trust restored

the team behind it

Faces, not a queue.

real members of the global team

Hospitality-Trained Specialists

Concierge services including dining, transportation, and local experience booking
Service recovery protocols for guest complaints, billing disputes, and room issues
Loyalty program management and personalized guest preference coordination

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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Stop Losing Guests to Hold Music

See how AI-powered support handles guest requests before they become complaints.

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