it services

Every Minute of Downtime Costs Your Clients Money

AI agents and multilingual technicians triage helpdesk tickets, resolve common issues, and escalate critical outages in 65+ languages — keeping your SLAs intact.

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An IT professional operates a computer in a server room, managing network systems and connected devices.

how it plays out

Real contacts, minute by minute.

Email English

"None of our team can access the shared drive this morning"

Multi-user access failure reported by office manager

AI parses email, identifies client from domain, checks active incidents
Runs automated diagnostics on shared drive permissions and AD sync
Detects expired group policy and pushes fix remotely within minutes
Confirms access restored and sends root cause summary to IT admin

Resolved automatically SLA met

Phone Korean

"Our VPN keeps disconnecting during video calls"

Recurring connectivity issue for remote team

Technician answers in Korean and pulls client network configuration
Identifies MTU mismatch between VPN tunnel and ISP settings
Pushes updated VPN profile to all affected devices remotely
Schedules follow-up call to verify stability over 48 hours

Handled without escalation Remote fix deployed

Slack Spanish

"New hire starts Monday and needs full system access"

User provisioning request with tight deadline

AI picks up Slack message, creates provisioning ticket automatically
Generates accounts across email, VPN, and SaaS tools from onboarding template
Sends credentials securely to HR contact with setup instructions
Confirms all access verified and closes ticket before Monday

Provisioned same day Zero delays for new hire

Web Chat Mandarin

"I think we got a phishing email — what should we do?"

Potential security incident reported by employee

AI responds in Mandarin with immediate containment instructions
Quarantines the reported email across the tenant using admin API
Scans all mailboxes for similar messages and blocks sender domain
Escalates to security team with full forensic report attached

Contained in minutes Threat neutralized

the team behind it

Faces, not a queue.

real members of the global team

IT-Trained Specialists

Helpdesk triage across Windows, macOS, and Linux environments
Remote monitoring, patch management, and endpoint security response
User provisioning, access management, and SaaS license administration

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.15 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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