bpo solutions
Customer Service Outsourcing That Scales With You
Reduce costs by up to 60%, launch in as few as 5 days, and deliver exceptional multilingual support across 65+ languages. Callnovo is the BPO partner built for modern businesses.
why outsource customer service?
Why Outsource Customer Service?
Companies that partner with Callnovo gain a measurable competitive advantage. Our managed BPO solutions combine trained multilingual agents with AI-powered technology to deliver outcomes that in-house teams struggle to match.
40-60%
Cost Savings
Reduce customer service costs by 40-60% compared to in-house teams, without sacrificing quality or customer satisfaction.
99.5%
Uptime Guarantee
Our globally distributed delivery centers ensure 99.5% service uptime with built-in redundancy and disaster recovery.
200+
Trained Agents Ready
Access a bench of over 200 pre-trained, multilingual agents who can be deployed to your account within days.
our bpo services
Our BPO Services
From fully managed operations to pay-per-resolution models, we offer flexible engagement options to match how your business works.
Managed Teams
End-to-end team management including recruiting, training, scheduling, QA, and performance optimization. One price, zero headaches.
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Quality Assurance
AI-augmented quality monitoring that evaluates 100% of interactions. Real-time coaching, compliance tracking, and continuous improvement.
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Hire Your Team
We recruit and onboard dedicated agents who work exclusively for you. You keep full operational control with our infrastructure support.
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Pay Per Resolution
Only pay when tickets are resolved. Ideal for businesses with variable volume or those looking to pilot outsourcing risk-free.
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industries we serve
Industries We Serve
Specialized BPO solutions for sectors with demanding compliance, technical, and customer experience requirements.
SaaS & Technology
Tier 1-3 technical support, onboarding assistance, and customer success teams for software companies scaling globally.
E-Commerce
Order management, returns processing, and multilingual buyer support across marketplaces and D2C channels.
Healthcare
HIPAA-aligned patient support, appointment scheduling, and telehealth assistance with strict data privacy controls.
Financial Services
Customer support for fintech, banking, and insurance, with role-based access and logged retrieval of customer records.
compliance & security
Compliance & Security
Your customers trust you with their data. We take that responsibility seriously. Callnovo applies enterprise-grade security controls — role-based access, logged retrieval, and encryption in transit and at rest — so your operations meet your own security standards.
ISO 27001 · aligned
SOC 2 · aligned
HIPAA · BAA available
GDPR · deletion requests within 30 days
bpo outsourcing resources
BPO Outsourcing Resources
Insights, case studies, and practical guides to help you make informed outsourcing decisions.
Industry Insights
I Spent 30 Minutes on a Call With Nothing Left to Fix. It Was the Most Important Call of the Day.
A Callnovo support agent shares what really happens on the phones — emotional labor, missing docs, and the 30-minute call that saved a customer.
Case Study
How AKOASM Turned Empathetic Support Into a Competitive Advantage on Amazon Using HeroDash
AKOASM founder Lucy Z. explains how Callnovo's HeroDash platform and Amazon Seller Central integration helped the mobility brand deliver faster Amazon customer service for mobility products — improving seller metrics by 30% and earning loyal customers.
Operations
What Managing 105 Agents Across 40 Accounts Actually Looks Like
Neil Fernandez has spent 35 years in customer service and 10 years at Callnovo. In this candid interview, he shares what running a BPO operations floor really involves — the 5 messaging apps, the power outages, the toilet paper on his desk, and why product knowledge matters more than perfect English.
Operations
Live Chat Outsourcing: Cost, Concurrency, and SLA
What outsourced live chat support costs, dedicated vs shared teams, 24/7 coverage, and the concurrency number to ask for before you sign.
Industry Insights
We Keep Getting Calls From M&A Firms Pitching AI Deals. The 'Boring' BPO Market Is Suddenly Hot.
Sierra hit US$10B. A16Z wants to unbundle the US$300B BPO market. From inside the industry, the AI transition is messier than pitch decks suggest.
start
Ready to Scale Your Support Operations?
Talk to a BPO specialist about your needs. We will design a custom outsourcing plan with transparent pricing and measurable SLAs.