Cloud Computing
When the Cloud Goes Down, Everything Goes Down
AI agents and cloud-certified specialists handle provisioning requests, outage communication, and migration support in 65+ languages — keeping your customers online.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Live Chat
"Our production database is running out of disk space"
Critical capacity warning for managed database
- AI detects urgency, pulls account resource dashboard and usage trends
- Identifies table with runaway log growth consuming storage
- Expands disk allocation immediately and enables auto-scaling for the volume
- Sends capacity planning recommendations to prevent future incidents
Resolved automaticallyDowntime prevented
Phone
"We need to migrate our on-prem workloads to your cloud by end of quarter"
Enterprise migration with hard deadline
- Specialist takes call in Portuguese and reviews current infrastructure inventory
- Proposes phased migration plan with dependency mapping and rollback checkpoints
- Assigns dedicated migration engineer and shares project timeline
- Schedules weekly syncs with customer DevOps team through go-live
Migration plan deliveredProject kickoff scheduled
Email
"We're seeing unexpected charges on our latest cloud bill"
Cost anomaly on monthly invoice
- AI analyzes billing data and compares against previous three months
- Identifies orphaned compute instances left running after a test deployment
- Terminates unused resources with customer approval and calculates savings
- Sends cost optimization report with reserved instance recommendations
Instant resolutionWaste eliminated
Slack
"Our Kubernetes pods keep crashing after the node pool upgrade"
Container orchestration failure post-upgrade
- AI pulls pod logs and node pool configuration from customer cluster
- Identifies resource limit mismatch between old and new node specs
- Pushes corrected resource quotas and restarts affected deployments
- Confirms all pods healthy and shares upgrade checklist for future rollouts
Handled without escalationCluster stabilized
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
Cloud-Certified Specialists
- Infrastructure provisioning, auto-scaling configuration, and capacity planning
- Migration planning and execution for hybrid, multi-cloud, and on-prem to cloud
- Cost optimization, billing analysis, and reserved instance management
Deliver Enterprise-Grade Cloud Support
See how AI and certified engineers keep your cloud customers productive.
