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Answering ServiceAI Answering ServiceAfter-Hours & 24/7Bilingual (EN·ES)For Small BusinessFor Law Firms All Services See Pricinglocksmith
A locksmith call is often made under pressure: a person is locked out, a business needs access, or a property manager needs a technician. Callnovo helps capture the location, situation and urgency, then route the call to the right dispatch or human owner without promising work the field team has not confirmed.
Locksmith answering is identity-aware dispatch intake, not simple call taking. The team can capture location, access problem, caller role, authorization status, urgency and callback details, then follow the client’s verification and dispatch rules. Review published pricing, managed support, or map the dispatch flow.
how it plays out
A lockout needs location, identity and dispatch routing under pressure.
Commercial access work needs scope and an accountable follow-up owner.
After-hours pricing and arrival promises must come from approved data.
the team behind it
real members of the global team Human Handoff for Locksmith Calls
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
A lockout call can be residential, commercial, automotive or property-management work. The right queue depends on location, caller authority, access type and urgency.
The support team should make the next action visible while leaving pricing, arrival time and entry decisions to the approved field workflow.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| AI voice | US$0.15 | per minute | Lockout and after-hours call capture |
| Web chat | US$0.15 | per session | Residential, commercial and automotive dispatch intake |
| Live shared team | from US$650 / month | includes 1,500 min → ≈ US$0.43/min | Property-manager and multi-site access requests |
| Dedicated agent | from US$5.80 | per hour, per agent | A controlled handoff for identity and security-sensitive calls |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from US$1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Hours, service area and approved service facts | AI | Low when the content is current. |
| Price question where you publish a rate | AI, quoting only the published rate | Low to medium: anything off the rate card goes to dispatch. |
| Scheduled work: rekey, lock change, safe or access-control visit | AI booking, or a live agent | Medium: door count and hardware details decide the job length. |
| Routine lockout or service intake | Live agent | Medium: location and authorization must be captured. |
| Property manager or landlord calling about a tenant | Live agent | Medium to high: who may authorize entry is your rule, and it has to be recorded. |
| Identity, authorization or security concern | Responsible human owner | High: the workflow must not bypass verification. |
| Child, pet or vulnerable person locked inside | Your emergency script, then a person | High: this call follows the script you approve, word for word. |
| Quote, arrival or unusual access exception | Authorized dispatch team | High: do not invent availability or price. |
Two of these rows are booking work and two are judgement work, and they should not share a queue. An AI booking agent is a good fit for the rekey that can wait until Thursday. It is a poor fit for the caller standing outside their own door at 2am, where the question is whether to send a van and to whom.
do the arithmetic yourself
Take last month's call log and count the inbound calls nobody picked up — M. Then count how many of those callers answered when you rang back. A caller who reached another locksmith in the meantime no longer needs you, so the gap between those two numbers is the part worth pricing. Multiply it by your average lockout ticket.
On the cost side: AI voice is US$0.15 a minute, so a three-minute intake is US$0.45. A live shared team starts at US$650 a month for 1,500 minutes; at three minutes a call that is about 165 calls. Check the three minutes against your own calls. Lockouts are short, and commercial access enquiries are not.
We will not hand you an industry figure for missed lockout calls. Your call log is the better source, and it is already yours.
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We integrate with Jobber, ServiceTitan and Skimmer, so a booking taken at 9pm on a Sunday is on the schedule before your first truck moves Monday morning, with the intake notes attached to the job. If you run something else, tell us what it is and we will tell you straight whether we connect to it today or whether it needs building.
your existing software
Jobber 
ServiceTitan Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.
what comes off the call
Capture the facts needed for a safe dispatch without bypassing identity or authorization checks.
Do not coach callers through bypassing locks or ignore client verification rules. Safety and authorization concerns go to a human owner.
where AI should not be
Identity or authorization uncertainty
Route to the responsible human team. Do not bypass verification because the call sounds urgent.
Lock bypass or security instruction
Do not coach a caller through defeating a lock or security system.
Arrival, quote or access promise
Use approved data and route exceptions to dispatch or the authorized pricing owner.
a model we're not selling you
AI voice alone is the cheapest thing on the price table, and for a locksmith's scheduled work it is enough: the rekey, the lock change, the quote request during a job. We would sell you that tier for those calls without hesitation.
A lockout is different. Someone has to apply your verification rule, decide whether the answer was good enough, and own the dispatch. We will not configure AI to make the entry decision, and we would rather tell you that before you sign than after the first disputed call.
We also would not bill a locksmith per resolved issue. The job is resolved at the door, by your technician, and the phone call is intake. Buy by the minute or by the seat.
when we're the wrong choice
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$650 per month including 1,500 minutes — about US$0.43 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes. Agents can capture the location, caller role, access problem and urgency, then route the request through the client-approved verification and dispatch process.
Only when the information is current and approved. Otherwise, the request should go to the authorized dispatch or pricing owner rather than creating an unsupported promise.
For scheduled work, yes. AI voice captures the address, the type of lock or door, the door count and the preferred window, then books against the availability you give it. We integrate with Jobber and ServiceTitan, so the booking is written to the job. Lockouts go to a person.
Where they are, what they are locked out of (home, business or vehicle), their name and callback number, and whether anyone is at risk. Then it hands the call to a live agent or your on-call dispatcher with a spoken summary. It does not decide whether the caller is entitled to entry.
We apply the check you give us and record the answer. If your rule is photo ID at the door, the agent tells the caller to have it ready and notes that on the job. If the answer is unclear, the call goes to the person you name. Our agents do not approve entry on their own judgement.
Yes. One number, with the split set by call type and hour. For example: AI on scheduled work and price questions around the clock, and live agents on lockouts. You can change the split later without changing the number.
Yes. AI voice works in 65+ languages, Spanish included. Live Spanish calls are taken by agents in our Bolivia and Nicaragua operation centres, on the same number as English.
start
Tell us your service area, your verification rules and who is on call. We will show you which calls AI can take and which need a person.