home health

Caregivers are in the field. Someone still needs to answer the phone.

AI confirms visit times and caregiver ETAs and takes scheduling requests; a person takes every report of a change in condition and pages your on-call clinician under your protocol.

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A nurse uses a stethoscope for a home check-up on a senior adult in a cozy living room.

how it plays out

Real contacts, minute by minute.

Phone Spanish

“My nurse hasn’t arrived yet”

Missed visit inquiries create anxiety and require immediate resolution

AI identified the scheduled caregiver and visit window
Checked caregiver status and found they were running late from prior visit
Provided patient with updated ETA of 20 minutes
Notified scheduling coordinator to adjust remaining route

ETA provided patient reassured, schedule adjusted

Web Chat Mandarin

“I need to add a second weekly visit for wound care”

Care-plan changes need a physician order the agency obtains.

AI documented the request and the reason given
Checked caregiver availability for a second weekly slot
Routed the request to the care coordinator for the physician order
Told the family who will confirm and when

Request routed order stays with the agency

SMS Haitian Creole

“What time is my physical therapy visit tomorrow?”

Schedule confirmation is the most frequent patient inquiry

AI matched patient to tomorrow’s visit schedule
Confirmed PT visit at 10am with therapist Maria
Included therapist contact number for day-of changes
Reminded patient to have insurance card available

Schedule confirmed no staff time used

Phone English

“I’m a caregiver and my patient’s condition changed”

Any change in condition goes to a person and then to your on-call clinician.

A live agent takes the call — condition changes are never routed to AI
Records what changed, in the caller’s words, and when it started
Pages the on-call clinician under the agency’s escalation protocol, or directs the caller to 911 where the protocol says so
Logs who was paged and when

On-call clinician paged escalation documented

the team behind it

Faces, not a queue.

real members of the global team

Home Health Care Coordinators

Caregiver scheduling and visit-time confirmation
Care-plan change requests routed to your coordinators for physician orders
Changes in condition escalated to your on-call clinician under your protocol

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

compliance

HIPAA & Home Health Compliance

Business Associate Agreement (BAA)
Encrypted patient communication and visit documentation
Role-based access with a per-agent audit trail

also worth reading

start

Keep patients informed without pulling caregivers off their routes

See how home health agencies improve patient satisfaction and reduce missed visit complaints

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