mortgage

Rate locks expire. Closings slip. Your borrowers are calling.

AI agents and multilingual specialists that handle application status checks, document requests, and closing coordination in 65+ languages — keeping every loan on track.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"What's the status of my loan application?"

Number one mortgage call driver

Borrower calls in Spanish asking for an update on their application
AI pulls loan status from LOS and identifies current milestone
Explains next steps and outstanding conditions in plain language
Sends SMS summary with checklist of remaining items

Handled without escalation borrower updated

Web Chat English

"My rate lock expires Friday — can we extend?"

Time-sensitive, high-stakes request

Borrower opens chat panicked about an expiring rate lock
AI checks lock expiration date and extension eligibility
Calculates extension cost and presents options clearly
Routes to loan officer with full context for approval

Escalated with full context extension processed

Email Vietnamese

"I uploaded my pay stubs but nothing happened"

Document upload confirmation gap

Borrower emails in Vietnamese frustrated about missing upload acknowledgment
AI checks document portal and confirms receipt of uploaded files
Identifies one document still needed: bank statement page 2
Sends confirmation receipt and specific request for missing page

Resolved automatically documents verified

WhatsApp Mandarin

"When is my closing date?"

Closing coordination anxiety

Borrower messages in Mandarin asking about their closing timeline
AI retrieves closing date and outstanding pre-closing conditions
Sends closing checklist with what borrower still needs to bring
Confirms title company contact information and appointment details

Instant resolution closing confirmed

the team behind it

Faces, not a queue.

real members of the global team

Mortgage-Trained Specialists

Knowledgeable in TRID timelines, loan estimate requirements, and closing disclosures
Experienced with LOS platforms: Encompass, Byte, LoanSphere, Calyx
Trained in RESPA communication standards and borrower privacy protocols

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Regulatory Compliance Built In

TRID disclosure timeline enforcement and tracking
RESPA Section 8 compliant communication handling
ECOA and Fair Lending documentation standards
HMDA data accuracy in borrower interaction records

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See how AI keeps your pipeline moving without dropping a call

We'll walk through status updates, document collection, and closing coordination with your LOS.

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