fintech

Your app moves money in seconds. Your support shouldn't take days.

AI agents and multilingual specialists that resolve payment failures, account verifications, and transaction disputes in 65+ languages — at the speed your users expect.

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how it plays out

Real contacts, minute by minute.

Live Chat English

"My payment failed but the money left my account"

Highest-anxiety fintech support ticket

User opens in-app chat about a stuck transaction
AI traces payment through processor and identifies pending settlement
Confirms funds are held, not lost, with estimated clearing time
Proactively monitors and sends push notification when funds return

Resolved automatically funds confirmed

WhatsApp Portuguese

"I can't verify my identity"

KYC friction blocks activation

User messages in Portuguese frustrated by repeated KYC failures
AI identifies the rejection reason: blurry document upload
Sends visual guide showing correct photo angle and lighting
User resubmits successfully and account activates within minutes

Verification completed account activated

Email German

"I was charged twice for the same transfer"

Duplicate charge — trust-breaking moment

User emails in German about two identical deductions
AI cross-references transaction IDs and confirms duplicate
Initiates automatic reversal for the duplicate charge
Sends confirmation email with reversal reference and timeline

Instant resolution duplicate reversed

SMS Korean

"I got a notification about a login from another device"

Security alert — speed is everything

User receives suspicious login alert and replies via SMS in Korean
AI locks session on unknown device immediately
Guides user through password reset and device verification
Confirms all active sessions and enables additional 2FA

Handled without escalation session secured

the team behind it

Faces, not a queue.

real members of the global team

FinTech-Trained Specialists

Deep knowledge of payment rails, settlement cycles, and chargeback flows
Experienced with platforms: Stripe, Adyen, Marqeta, Plaid, Unit
Trained to handle crypto, neobank, and embedded finance edge cases

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

Regulatory Compliance Built In

PCI-DSS Level 1 compliant payment data handling
KYC/AML identity verification and suspicious activity protocols
State money transmitter license support documentation
CFPB consumer complaint response within mandated windows

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See how AI resolves your users' payment issues in real time

We'll demonstrate failed payment recovery, KYC support, and dispute resolution with your platform.

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