cosmetics & skincare

Every Product Question Answered in Their Language

AI beauty consultants and multilingual skincare specialists guide customers through product selection, ingredient questions, and routine building in 65+ languages.

Get a Quote See pricing

Modern cosmetic store with sleek display units and shelving, showcasing products in a stylish interior.

how it plays out

Real contacts, minute by minute.

Web Chat Korean

“I have sensitive skin with rosacea — what foundation won’t irritate me?”

A skin condition makes it a medical question, not a product match.

AI does not say which product is suitable for rosacea
Filters your catalog by the attributes you publish, such as fragrance-free, and shares each full ingredient list
Passes on your label’s patch-test guidance and suggests the customer check with their dermatologist
Offers a sample or trial size where you sell one

Ingredient lists shared no suitability claim made

Phone English

"I ordered the wrong shade — can I exchange it without paying shipping again?"

Shade mismatch exchange request

AI pulls up order and verifies exchange eligibility
Offers virtual shade-matching tool to find correct shade before shipping
Processes exchange with prepaid return label and expedited new shipment
Adds shade preference notes to customer profile for future orders

Exchange processed Customer Saved

Instagram DM Arabic

"Is this serum halal-certified? What are the full ingredients?"

Ingredient transparency and certification inquiry

AI provides complete ingredient list and all certification details
Confirms halal certification status and certifying body
Shares links to lab reports and third-party testing results
Offers alternatives if the specific product does not meet requirements

Certification verified Trust Earned

Email Mandarin

"I want to build a morning skincare routine — where do I start?"

Full routine consultation for new customer

AI sends skin type quiz to determine needs and concerns
Builds step-by-step morning routine with cleanser, serum, moisturizer, and SPF
Creates personalized bundle with routine-specific discount
Schedules follow-up check-in after two weeks of use

Full routine bundle sold Lifetime Value

the team behind it

Faces, not a queue.

real members of the global team

Support for Beauty Brands

Ingredient lists, product attributes and certifications read from your catalog
Shade matching and color consultation using virtual tools and customer skin profiles
Skin reactions and questions about skin conditions routed to your team

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

your existing software

It lands in the software you already run.

Amazon
Shopify
eBay
WhatsApp
LINE
TikTok

Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

also worth reading

start

Ready to Turn Product Questions Into Loyal Customers?

See how cosmetics brands answer product and ingredient questions at scale

Get a Quote