logistics & supply chain

Shipments Are Moving but Your Customer Answers Are Not

AI agents and logistics-trained specialists handle tracking inquiries, delivery exceptions, and supply chain coordination in 65+ languages — so cargo and communication flow together.

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how it plays out

Real contacts, minute by minute.

Phone English

"Where is my container? It was supposed to arrive yesterday"

Shipment visibility inquiry from importer

AI pulls real-time container tracking data from carrier systems
Identifies vessel delay at transshipment port and updated ETA
Proactively notifies warehouse team of revised arrival window
Sends customer tracking link with live map and milestone updates

90 sec Full visibility delivered

WhatsApp Mandarin

"We need to reroute this shipment to a different warehouse"

Mid-transit routing change request

AI checks shipment status and identifies last viable reroute point
Calculates cost differential and transit time impact for new destination
Coordinates with carrier and destination warehouse for receiving
Confirms reroute with updated BOL and delivery schedule

Rerouted in transit Zero cargo delay

Email Spanish

"Our PO has three line items short-shipped"

Order discrepancy requiring investigation

AI cross-references packing list against purchase order line items
Identifies shorted SKUs and checks remaining inventory at origin
Creates follow-up shipment order for missing items
Sends revised delivery schedule with replacement shipment tracking

Discrepancy resolved Client retained

Live Chat German

"Can you provide the proof of delivery for invoice reconciliation?"

Document retrieval for accounts payable

AI searches delivery records by reference number and date range
Retrieves signed POD with timestamp and receiver details
Attaches supporting documents including photos and signatures
Delivers document package to client within minutes of request

POD delivered Invoice cleared

the team behind it

Faces, not a queue.

real members of the global team

Logistics-Trained Specialists

End-to-end shipment tracking and exception management across all transport modes
Document coordination including BOL, customs forms, and proof of delivery
Multi-party coordination between shippers, carriers, warehouses, and consignees

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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Stop Losing Clients to Unanswered Tracking Calls

See how AI resolves logistics inquiries before they become escalations.

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