optometry

Patients squint at your hold times, too

AI agents manage eye exam scheduling, glasses order tracking, and insurance benefits in 65+ languages, while optometry-trained specialists handle prescription questions and clinical callbacks.

Get a coverage plan Compare with the current page ↗

how it plays out

Real contacts, minute by minute.

Phone Spanish

"I need to schedule an eye exam"

Annual exam scheduling is the top call driver for optometry offices

AI checked patient eligibility based on last exam date
Confirmed vision insurance covered annual comprehensive exam
Offered three available slots with preferred optometrist
Patient booked Friday at 2pm and received text confirmation

Exam scheduled insurance verified in same interaction

Web Chat Mandarin

"Are my glasses ready?"

Order status checks create repetitive call volume

AI pulled order by patient name and order number
Checked lab status showing lenses in final inspection
Informed patient glasses would be ready for pickup tomorrow
Sent automatic text notification when order was marked ready

Status provided instantly automatic pickup notification set

SMS English

"My contact lens prescription expired — can I still reorder?"

Expired prescription inquiries require clinical policy knowledge

AI checked prescription expiration date and confirmed it had lapsed
Explained that a new exam was required before reorder by regulation
Offered available exam appointments this week
Patient booked exam and AI noted contact lens refit needed

Exam booked for renewal compliant with prescription regulations

Phone Korean

"My child is having headaches — could it be their eyes?"

Symptom-based calls from parents need clinical guidance

AI gathered information about headache frequency and patterns
Recommended pediatric eye exam based on symptom description
Checked for pediatric optometrist availability
Scheduled appointment and sent parent a pre-visit checklist

Pediatric exam scheduled parent given actionable next steps

the team behind it

Faces, not a queue.

real members of the global team

Optometry-Trained Coordinators

Vision insurance benefits verification and coverage explanation
Contact lens fitting schedules and prescription renewal coordination
Optical lab order tracking and frame selection assistance

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

HIPAA & Optometry Compliance

Business Associate Agreement (BAA)
Patient prescription data protection
Encrypted communication for health records
State optometry board regulation adherence

start

Bring your patient experience into focus

See how optometry practices fill exam slots and reduce order status call volume

Get a quote