social services

The people who need help most are least likely to speak English

AI agents handle benefit inquiries, case status checks, and resource referrals in 65+ languages, removing language barriers from critical safety-net services.

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how it plays out

Real contacts, minute by minute.

Phone Somali

"I need help with food assistance for my family"

SNAP/food assistance inquiry from refugee family

AI responded in Somali and asked household details
Screened for food assistance program eligibility
Provided list of required documents for application
Scheduled in-person appointment at nearest office

Appointment booked family connected to services

Web Chat Spanish

"When will I receive my next benefit payment?"

Payment status check from benefits recipient

AI verified identity through case number and date of birth
Pulled payment schedule from benefits management system
Confirmed next payment date and amount in Spanish
Flagged that recertification was due next month with deadline

Payment confirmed recertification reminder sent

Email Arabic

"My caseworker hasn't returned my calls in two weeks"

Escalation request from frustrated client

AI logged the communication gap with timestamps
Verified assigned caseworker and current caseload status
Sent priority follow-up flag to caseworker's supervisor
Provided client with alternative contact and expected response time

Escalation processed client not lost to follow-up

SMS Mandarin

"Where can I find free English classes near me?"

Community resource referral for new immigrant

AI asked for zip code and schedule preferences
Searched community resource database for ESL programs
Provided three nearby options with registration info in Mandarin
Offered referrals for additional settlement services

Resources shared integration supported

the team behind it

Faces, not a queue.

real members of the global team

Social Services Specialists

Benefits eligibility screening and application assistance across programs
Trauma-informed communication for vulnerable and at-risk populations
Multilingual case navigation for housing, food, and healthcare access

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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Remove language barriers from safety-net services

See how social service agencies reach every community they serve

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