water & sanitation

Clean water is essential. Clear communication is too.

AI agents handle service requests, billing questions, and water quality concerns in 65+ languages, keeping communities connected to this critical public utility.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"My water bill is three times what it normally is"

Abnormal billing inquiry suggesting possible leak

AI pulled usage history and flagged anomalous spike
Asked about recent plumbing work or running toilets
Recommended leak check procedures and offered free meter test
Scheduled field technician visit to inspect meter and lines

Inspection scheduled possible leak identified early

Web Chat Vietnamese

"The water coming from my tap looks brown"

Water quality complaint from resident

AI asked about duration, which fixtures, and hot or cold water
Checked for active main flushing or construction in the area
Provided immediate guidance: run cold water for several minutes
Filed water quality report and scheduled sampling if issue persists

Guidance provided quality report filed

SMS Mandarin

"How do I start water service at my new address?"

New service connection request

AI confirmed address was in service district
Collected account holder name, requested start date, and ID
Initiated new service order in billing system
Sent confirmation with first bill estimate and payment options

Service activated new customer onboarded

Email Haitian Creole

"I can't afford to pay my water bill this month"

Payment hardship request from low-income household

AI provided information about assistance programs in Creole
Screened for Low Income Household Water Assistance eligibility
Offered extended payment arrangement to prevent shutoff
Connected to community partner for additional financial assistance

Shutoff prevented family kept connected

the team behind it

Faces, not a queue.

real members of the global team

Utility Customer Specialists

Billing analysis, payment plans, and hardship program enrollment
Water quality response and field service coordination
Multilingual community outreach for conservation and infrastructure programs

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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Connect every household to the service they depend on

See how water utilities serve diverse communities with multilingual support

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