Service · managed services
Fully Managed Customer Service
Stop managing headcount. Start managing outcomes. We handle recruiting, training, scheduling, coaching, and performance — you focus on growth.
what's included
Everything Included. Nothing Extra.
One price per agent. No surprises.
01
Recruiting
We source, screen, and hire agents with the right skills, language abilities, and cultural fit for your brand.
02
Training
Comprehensive product training, soft skills development, and ongoing certification programs.
03
Scheduling
Workforce management handles forecasting, scheduling, and real-time adjustments for optimal coverage.
04
Coaching
Team leads provide daily coaching, call reviews, and performance feedback to every agent.
05
Reporting
Real-time dashboards and weekly reports on KPIs, trends, and improvement opportunities.
06
Infrastructure
Office space, equipment, connectivity, and backup systems — all handled and maintained.
team structure
Your Extended Team
Not a vendor. A partner with skin in the game.
Your single point of contact. Understands your business, anticipates needs, ensures success.
Oversees daily operations, manages team leads, handles escalations, drives efficiency.
1 lead per 10-15 agents. Provides coaching, handles real-time issues, monitors quality.
Dedicated quality analysts review interactions, identify coaching opportunities, ensure standards.
Keep your team sharp with new product updates, process changes, and skill development.
slas
Performance Guaranteed
We commit to measurable outcomes, not just effort
<30s
Avg Speed to Answer
85%+
First Contact Resolution
90%+
Quality Score
4.5+
CSAT Rating
SLAs customized to your business. Performance credits for missed targets.
engagement models
Flexible Engagement Models
Choose the model that fits your needs
Dedicated Team
Agents work exclusively for you. Deep product expertise, brand immersion.
- 100% dedicated agents
- Custom training program
- Brand ambassador approach
- Best for: Complex products, high volume
Most Popular
Shared Team
Trained agents handle multiple clients. Cost-effective for variable volume.
- Shared agent pool
- Pay for hours used
- Flexible scaling
- Best for: SMBs, seasonal peaks
Hybrid Model
Core dedicated team plus shared overflow. Best of both worlds.
- Dedicated core team
- Shared overflow capacity
- Predictable + flexible
- Best for: Growing businesses
start
Ready to Stop Managing and Start Growing?
Let us handle operations. You focus on what matters.