cleaning services

Cleaning Company Answering Service for Leads, Bookings, and Dispatch

A cleaning company can lose a good lead before a cleaner ever sees the address. Callnovo helps capture the property, service request, timing, access notes and follow-up owner across phone, chat and messaging—then keeps cancellations, complaints and urgent access issues out of an unowned queue.

A cleaning company answering service turns a lead into an executable handoff. The team captures property type, scope, access, timing and the follow-up owner, then qualifies a new inquiry, books within approved rules or routes exceptions. It should not invent a quote, promise a cleaner or approve a damage claim. Review published pricing, managed support, or map your booking flow.

Get a Quote See pricing

A professional cleaner vacuuming a living room

how it plays out

A quote request answered while the crew is on site.

Phone English

“Can someone clean my move-out apartment this Friday?”

A move-out lead needs scope, access and deadline captured before a price or slot is promised.

Identify address, property size, rooms and move-out deadline
Capture condition, appliances, supplies and access instructions
Use approved availability and quote rules
Route anything outside the rules to the estimator or dispatcher

Move-out lead qualified scope ready for action

Web Chat Spanish

“Please skip tomorrow’s recurring visit; we are away.”

A schedule change is only complete when the next visit and billing impact are clear.

Verify account and requested skip or reschedule date
Check the approved notice and cancellation rules
Record the effective change and any customer confirmation needed
Escalate fee disputes or exceptions to the account owner

Recurring change recorded next visit visible

Phone Mandarin

“The cleaner says something was damaged—what happens now?”

A complaint needs a precise record and a responsible reviewer, not an improvised admission.

Capture property, visit date, item and caller’s description
Record photos or documents through the approved channel
Avoid admitting liability or promising reimbursement
Route the case to the client’s complaint or claims owner

Damage concern routed reviewer assigned

the team behind it

Who holds the recurring accounts together.

real members of the global team

Human Handoff for Cleaning Exceptions

Lead qualification using the client’s service area, scope and quote rules
Recurring-booking changes with clear notice, billing and next-visit context
Complaint, damage, access and worker-safety escalation with a named owner

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

the part nobody prices in

The address is not the job brief.

A caller may say “I need a deep clean,” but the useful handoff includes the property type, size, rooms, condition, pets, supplies, access and the deadline. Without those fields, the next person has to start the sale again.

Recurring service adds a second failure point: the booking may be fine while the change, lockbox note or cancellation is lost. A good answering workflow records what changed and who owns the next visit.

what it costs

Published rates, so you can do the arithmetic first.

Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.

Option	Published price	Per minute	What it's for
AI voice	US$0.15	per minute	Hours, service areas and routine booking questions from approved content
Web chat	US$0.15	per session	New-lead qualification for residential, commercial and move-out work
Live shared team	from US$300 / month	includes 500 min → ≈ US$0.60/min	Recurring visit changes, cancellations and reschedules
Live shared team	from US$650 / month	includes 1,500 min → ≈ US$0.43/min	Seasonal move-out or post-construction volume
Dedicated agent	from US$5.80	per hour, per agent	A dedicated team for multi-location operations and complaint follow-up

Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.

Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from US$1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.

who takes which call

Route by the cost of getting it wrong.

Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.

The call	Route to	Cost of getting it wrong
Hours, service area and published service facts	AI	Low when the source content is current.
New cleaning lead with standard scope	AI + review path	Medium: missing property details create rework.
Quote exception or complex commercial scope	Estimator	High: an unsupported quote damages margin and trust.
Schedule change, cancellation or billing dispute	Live agent	Medium to high: the next visit and customer expectation can diverge.
Damage, unsafe access or worker complaint	Client owner	High: liability and safety need accountable review.

setup

Five days to put the right person on it.

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

your existing software

It lands in the system you already run.

We integrate with Jobber, ServiceTitan and Skimmer, so a booking taken at 9pm on a Sunday is on the schedule before your first truck moves Monday morning, with the intake notes attached to the job. If you run something else, tell us what it is and we will tell you straight whether we connect to it today or whether it needs building.

your existing software

It lands in the software you already run.

Jobber
ServiceTitan

Running something else? Tell us what it is and we will say straight whether we connect to it today or whether it needs building.

what comes off the call

What the cleaning team should capture

Collect enough context for a cleaner, estimator or dispatcher to act without making an unsupported promise.

Caller name, callback number, service address and preferred contact method
Residential, commercial, move-out, post-construction or recurring service request
Property size, rooms or areas, condition, pets, supplies and special surfaces

Preferred date, access method, parking, lockbox or tenant coordination notes
Quote status, booking change, cancellation, complaint or damage concern and its owner

Do not guarantee a final price, cleaner arrival, stain result or liability outcome unless the client’s approved rules confirm it.

where AI should not be

The calls we will not put a bot on.

Final quote outside the rule set

Capture the property and scope, then route to the approved estimator.

Damage or liability admission

Record the caller’s account and send it to the complaint or claims owner.

Unsafe access or worker concern

Escalate through the client’s safety process; do not coach a caller to bypass a lock or enter a property.

when we're the wrong choice

Three cases where you should hire someone else.

You want someone quoting firm prices on the phone. We collect the scope and apply your published rate card. Anything unusual — post-construction, heavy build-up, an unclear square footage — gets a range and a note that you will confirm. We are not going to commit you to a price on a house nobody has seen.
You need someone managing your crews. We take the call and get it to the right person with the full scope. We do not reassign crews, handle no-shows on your side, or run your daily board. That is a coordinator, and it is a hire.
You are a two-person team with a full book. If you are already at capacity and turning work away, coverage is not your bottleneck. Take the AI tier at US$0.15 a minute so nothing goes unanswered, and put the rest of the money into a third pair of hands.

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

Can an answering service book cleaning jobs?

Yes. Agents can qualify the property, service type, preferred timing and access details, then book within your approved availability and quote rules. Exceptions go to your estimator or dispatcher.

Can agents handle cancellations and damage complaints?

They can verify the account, capture the exact request or complaint, explain the approved process and route exceptions. They should not promise a refund, admit liability or guarantee an outcome without authorization.

also worth reading

start

Need a cleaning booking flow that does not lose the details?

Map new-lead intake, recurring visits, dispatch handoffs and complaint routing against your approved rules.

Get a Quote