cybersecurity

A Breach Doesn't Wait for Business Hours

AI agents and security-cleared specialists handle incident response, threat alerts, and customer security inquiries in 65+ languages — around the clock, across every channel.

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how it plays out

Real contacts, minute by minute.

Phone English

"We just got an alert that credentials may have been exposed"

Credential exposure incident from enterprise client

Security specialist takes call, confirms client identity with challenge response
Initiates credential rotation protocol and checks exposure scope in dark web feeds
Provides real-time guidance on containment steps for the client's IT team
Schedules incident debrief and sends preliminary forensic timeline

Contained within the hour Incident response initiated

Slack German

"Our SIEM is flooding with alerts after the latest rule update"

Alert fatigue after policy change

AI triages Slack message and pulls client SIEM configuration
Identifies overly broad detection rule causing false positives
Suggests refined rule syntax and tests against recent log samples
Pushes updated rule set and confirms alert volume normalized

Resolved automatically False positives eliminated

Email Japanese

"We need help preparing for our upcoming SOC 2 audit"

Compliance preparation request

AI identifies client tier and assigns compliance specialist
Specialist reviews current control documentation in Japanese
Provides gap analysis checklist mapped to SOC 2 Trust Service Criteria
Schedules weekly prep calls leading up to audit window

Audit prep started Compliance roadmap delivered

Web Chat French

"Is your platform compliant with EU data residency requirements?"

Pre-sales security questionnaire from prospect

AI responds in French with links to current certifications and data processing addendum
Shares completed CAIQ and SIG questionnaire documents
Offers to schedule a call with the security team for deeper technical review
Sends data residency architecture diagram showing EU-only processing

Instant resolution Sales pipeline unblocked

the team behind it

Faces, not a queue.

real members of the global team

Security-Trained Specialists

Incident response coordination, threat containment, and forensic report delivery
SIEM tuning, detection rule optimization, and alert triage across major platforms
Compliance support for SOC 2, ISO 27001, GDPR, and vendor security questionnaires

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

compliance

SOC 2 & ISO 27001 Compliant Operations

Every agent, process, and data flow meets the security standards your clients demand.

SOC 2 Type II audited annually
ISO 27001 certified information security
End-to-end encryption for all communications
Role-based access control with audit logging
Background-checked and NDA-bound agents
Secure data handling with retention policies

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See How We Secure Your Support Operations

Book a walkthrough of our SOC 2 compliant support infrastructure.

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