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it outsourcing

Help Desk Tickets Pile Up While Your Team Sleeps

AI agents and multilingual specialists in 65+ languages provide first-line IT support, ticket triage, and escalation management around the clock.

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IT Outsourcing

how it plays out

Real contacts, minute by minute.

Phone English

"I cannot log into the VPN and I have a client presentation in an hour"

Urgent access issue from remote employee

  1. AI walks user through VPN troubleshooting checklist
  2. Verifies credentials, checks for expired certificates or password resets
  3. Escalates to Tier 2 with remote session if basic steps fail
  4. Provides temporary workaround to access presentation materials
Access restored Productivity Saved
Help Desk Portal Japanese

"Our team cannot access the shared drive since the server migration"

Post-migration access issue affecting multiple users

  1. AI checks known issues list from recent migration activities
  2. Identifies permission mapping issue affecting the user group
  3. Creates priority ticket with affected user count and business impact
  4. Notifies infrastructure team and provides estimated resolution time
Priority ticket escalated Team Unblocked
Email Spanish

"We need to onboard 20 new employees next week, all need accounts and equipment"

Bulk onboarding request from HR department

  1. AI captures employee list, department assignments, and start dates
  2. Creates provisioning tickets for accounts, email, and access groups
  3. Coordinates equipment allocation from available inventory
  4. Sends HR confirmation with onboarding timeline and checklist
Onboarding queued Operational Readiness
Live Chat Mandarin

"My laptop keeps crashing with a blue screen when I open Excel"

Recurring application crash from end user

  1. AI collects error code, laptop model, and OS version details
  2. Guides user through basic diagnostics: safe mode, driver updates
  3. If unresolved, schedules remote diagnostic session with technician
  4. Creates ticket with full diagnostic history for faster resolution
Diagnostic initiated Resolution in Progress

the team behind it

Faces, not a queue.

Callnovo agentCallnovo agentCallnovo agentCallnovo agentCallnovo agent real members of the global team

IT Support-Trained Specialists

  • First-line troubleshooting for common IT issues: connectivity, access, and applications
  • Ticket creation and triage with proper priority classification and escalation routing
  • User onboarding and offboarding support including account provisioning and equipment coordination

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Smooth handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

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Ready to Scale IT Support?

See how IT providers deliver responsive help desk coverage around the clock

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