IT Outsourcing
Help Desk Tickets Pile Up While Your Team Sleeps
AI agents and multilingual specialists in 65+ languages provide first-line IT support, ticket triage, and escalation management around the clock.
What happens when a customer reaches out
Real scenarios, resolved by AI agents in real time.
Phone
"I cannot log into the VPN and I have a client presentation in an hour"
Urgent access issue from remote employee
- AI walks user through VPN troubleshooting checklist
- Verifies credentials, checks for expired certificates or password resets
- Escalates to Tier 2 with remote session if basic steps fail
- Provides temporary workaround to access presentation materials
Access restoredProductivity Saved
Help Desk Portal
"Our team cannot access the shared drive since the server migration"
Post-migration access issue affecting multiple users
- AI checks known issues list from recent migration activities
- Identifies permission mapping issue affecting the user group
- Creates priority ticket with affected user count and business impact
- Notifies infrastructure team and provides estimated resolution time
Priority ticket escalatedTeam Unblocked
Email
"We need to onboard 20 new employees next week, all need accounts and equipment"
Bulk onboarding request from HR department
- AI captures employee list, department assignments, and start dates
- Creates provisioning tickets for accounts, email, and access groups
- Coordinates equipment allocation from available inventory
- Sends HR confirmation with onboarding timeline and checklist
Onboarding queuedOperational Readiness
Live Chat
"My laptop keeps crashing with a blue screen when I open Excel"
Recurring application crash from end user
- AI collects error code, laptop model, and OS version details
- Guides user through basic diagnostics: safe mode, driver updates
- If unresolved, schedules remote diagnostic session with technician
- Creates ticket with full diagnostic history for faster resolution
Diagnostic initiatedResolution in Progress
Your global support team
AI handles volume. These are the people behind the hard stuff.
65+ Languages
- Native-speaking agents in English, Spanish, Mandarin, and 60+ more
- Real-time AI translation for rare language pairs
- Cultural context training for every market we serve
Follow-the-Sun Coverage
- Operations in Philippines, Colombia, Pakistan, and 6 more countries
- Seamless handoff between time zones with shared context
- Holiday and weekend coverage without overtime costs
IT Support-Trained Specialists
- First-line troubleshooting for common IT issues: connectivity, access, and applications
- Ticket creation and triage with proper priority classification and escalation routing
- User onboarding and offboarding support including account provisioning and equipment coordination
Ready to Scale IT Support?
See how IT providers deliver responsive help desk coverage around the clock
