it outsourcing

Help Desk Tickets Pile Up While Your Team Sleeps

AI agents and multilingual specialists in 65+ languages provide first-line IT support, ticket triage, and escalation management around the clock.

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Two female developers collaborating on a project in a modern office setting.

how it plays out

Real contacts, minute by minute.

Phone English

"I cannot log into the VPN and I have a client presentation in an hour"

Urgent access issue from remote employee

AI walks user through VPN troubleshooting checklist
Verifies credentials, checks for expired certificates or password resets
Escalates to Tier 2 with remote session if basic steps fail
Provides temporary workaround to access presentation materials

Access restored Productivity Saved

Help Desk Portal Japanese

"Our team cannot access the shared drive since the server migration"

Post-migration access issue affecting multiple users

AI checks known issues list from recent migration activities
Identifies permission mapping issue affecting the user group
Creates priority ticket with affected user count and business impact
Notifies infrastructure team and provides estimated resolution time

Priority ticket escalated Team Unblocked

Email Spanish

"We need to onboard 20 new employees next week, all need accounts and equipment"

Bulk onboarding request from HR department

AI captures employee list, department assignments, and start dates
Creates provisioning tickets for accounts, email, and access groups
Coordinates equipment allocation from available inventory
Sends HR confirmation with onboarding timeline and checklist

Onboarding queued Operational Readiness

Live Chat Mandarin

"My laptop keeps crashing with a blue screen when I open Excel"

Recurring application crash from end user

AI collects error code, laptop model, and OS version details
Guides user through basic diagnostics: safe mode, driver updates
If unresolved, schedules remote diagnostic session with technician
Creates ticket with full diagnostic history for faster resolution

Diagnostic initiated Resolution in Progress

the team behind it

Faces, not a queue.

real members of the global team

IT Support-Trained Specialists

First-line troubleshooting for common IT issues: connectivity, access, and applications
Ticket creation and triage with proper priority classification and escalation routing
User onboarding and offboarding support including account provisioning and equipment coordination

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.15 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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