retail

In-store questions don't stop when the doors close

AI agents and trained specialists handle store hours, inventory checks, loyalty programs, and post-purchase support across every channel your customers use.

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how it plays out

Real contacts, minute by minute.

Phone English

"Is this in stock at my local store?"

Customer calling before driving 30 minutes

AI checked real-time inventory at the requested location
Item showing 3 units available in-store
Offered to place a hold for pickup within 24 hours
Customer confirmed — hold placed and SMS confirmation sent

Hold placed in under 60 seconds drove foot traffic to store

Live Chat French

"I bought this in-store but need to exchange online"

Cross-channel exchange request

Verified purchase via receipt number and store location
Confirmed exchange eligibility for different size
Created online exchange order linked to original transaction
Shipped replacement with prepaid return label for original

Exchange processed smoothly cross-channel resolved

SMS English

"How do I use my loyalty points?"

Customer has accumulated points but never redeemed

Pulled loyalty account — confirmed point balance
Explained redemption options: in-store discount or online credit
Walked customer through applying points at checkout
Customer redeemed points on next purchase within the hour

Points redeemed same session loyalty engagement increased

Email Mandarin

"Your store associate was unhelpful"

Complaint about in-store experience at flagship location

AI acknowledged the complaint and apologized
Escalated to store manager with full context and timeline
Offered a goodwill gesture while investigation proceeds
Follow-up scheduled within 48 hours with resolution

Escalated with full context complaint handled professionally

the team behind it

Faces, not a queue.

real members of the global team

Retail-Trained Specialists

Agents experienced with POS systems, inventory management, and omnichannel returns
Skilled at de-escalating in-store complaints and managing loyalty programs
Trained on seasonal promotions, store policies, and clienteling workflows

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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See how AI supports your retail customers after hours

We will show you how AI and specialists keep retail support running around the clock.

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