telecommunications

Dropped Calls Shouldn't Mean Dropped Customers

AI agents and human specialists handle service outages, plan changes, and billing questions in 65+ languages — keeping subscribers loyal across every channel.

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how it plays out

Real contacts, minute by minute.

Phone Spanish

"My internet has been out since last night"

Service outage during peak hours

AI answers in Spanish, authenticates subscriber via account PIN
Runs remote line diagnostics and detects node outage in customer area
Confirms repair crew dispatched with estimated restoration time
Offers service credit for downtime and sets up SMS alert for restoration

Handled without escalation Credit applied automatically

Web Chat Vietnamese

"I want to switch to the family plan but keep my number"

Plan migration with number portability

AI walks subscriber through available family plan tiers in Vietnamese
Confirms number portability and calculates prorated billing difference
Processes plan change with zero downtime and preserves existing data
Sends confirmation with new plan details and first billing date

Plan switched instantly Zero downtime

SMS English

"Why is my bill $40 higher than usual?"

Unexpected charge on monthly invoice

AI pulls current and previous invoices, compares line items
Identifies international roaming charges from recent travel
Explains charges and offers roaming add-on for future trips
Applies one-time courtesy adjustment and confirms updated balance

Resolved automatically Subscriber retained

WhatsApp French

"I need to set up parental controls on my child's line"

Family account management request

AI verifies account holder identity and sub-line permissions
Walks parent through content filter and screen time settings
Enables usage alerts and spending caps on the child line
Sends summary of all active controls with instructions to modify

Configured remotely Family account secured

the team behind it

Faces, not a queue.

real members of the global team

Telecom-Trained Specialists

Service provisioning, plan migrations, and number portability across carriers
Technical troubleshooting for broadband, mobile, and fiber network issues
Billing reconciliation, usage dispute resolution, and retention offers

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operations in Philippines, Colombia, Pakistan, and 6 more countries
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

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