Outsourced support teams
Answering services
Unified CCaaS platform Voice, chat, QA, and workforce management — unified. dermatology
Patients may call about a new appointment, a cosmetic consultation, insurance, preparation, or a question after treatment. Callnovo helps dermatology practices collect the right information, schedule approved services, and route clinical concerns to the practice team without turning customer support into diagnosis.
Dermatology patient support should separate coordination from clinical judgment. Agents can collect appointment details, identify whether a request is cosmetic or clinical, confirm practice-approved information, and send the case to the right queue. They should not diagnose, recommend treatment or promise an outcome. Review published pricing, quality workflows, or map your escalation flow.
how it plays out
Appointment intake should record the concern without turning it into a diagnosis.
Cosmetic intake can be structured while treatment suitability stays with the practice.
Post-treatment concerns require prompt routing, not an automated clinical answer.
the team behind it
real members of the global team Human Escalation for Dermatology Care
65+ Languages
Follow-the-Sun Coverage
the part nobody prices in
Dermatology calls mix routine coordination with questions that only the practice can answer. Separate a cosmetic consultation, a new-patient appointment, an insurance question and a post-treatment concern before the wrong queue creates delay.
The useful output is a clean handoff: who is calling, what they named, what the practice allows the team to collect, and which qualified person owns the next step.
where AI should not be
Diagnosis or treatment recommendation
Collect the question and route it to the practice; an answering service is not a substitute for a clinician.
Insurance coverage promise
Collect plan details and send the request through the practice verification workflow.
Post-treatment reaction or urgent symptom
Use the approved escalation path; do not label a reaction or provide medication advice.
what comes off the call
Use the practice’s approved fields and escalation rules; the goal is coordination, not remote clinical assessment.
Do not diagnose, recommend treatment, confirm coverage or promise priority unless qualified practice staff has made that decision.
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from US$5.80 | per hour, per agent | A dedicated team under the practice’s privacy, BAA and escalation rules |
| AI voice | US$0.15 | per minute | Routine appointment requests and reschedules |
| Web chat | US$0.15 | per session | Cosmetic consultation intake with approved preparation information |
| Live shared team | from US$300 / month | includes 500 min → ≈ US$0.60/min | Insurance-information collection before qualified verification |
| Live shared team | from US$650 / month | includes 1,500 min → ≈ US$0.43/min | After-hours message capture and approved follow-up routing |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from US$1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| Hours, provider and routine scheduling | AI | Low when practice content is current. |
| New-patient or cosmetic consultation intake | Live agent | Medium: missing context creates rework. |
| Insurance details and benefits question | Verification staff | High: the wrong promise creates billing problems. |
| Treatment reaction, medication question or urgent symptom | Qualified clinical channel | High: the team must not assess or treat it. |
| Patient photo, record or privacy request | Authorized practice team | High: access follows the practice workflow. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
Yes. Agents can collect the approved intake details, answer practice-approved process questions, and schedule or route the consultation according to the practice’s rules.
No. Clinical, medication, severe-reaction, and urgent-care questions should follow the practice’s approved escalation or emergency instructions.
compliance
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