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manufacturing

Your supply chain speaks dozens of languages. Your support should too.

AI agents handle order status, spec inquiries, and warranty claims in 65+ languages, connecting global distributors and buyers to the answers they need.

Get a coverage plan Compare with the current page ↗
Manufacturing

how it plays out

Real contacts, minute by minute.

Email German

"Can you send me the updated spec sheet for part #4421?"

Technical document request from European distributor

  1. AI identified part number and matched to current revision
  2. Located latest spec sheet in document management system
  3. Verified distributor authorization level for technical docs
  4. Sent document with change summary from previous revision
Document delivered distributor unblocked
Phone Mandarin

"My order of 5,000 units is late. What's happening?"

Bulk order delay inquiry from international buyer

  1. AI pulled production schedule and shipping status
  2. Identified delay from raw material sourcing issue
  3. Provided revised delivery estimate with tracking
  4. Connected to account manager for priority expediting options
Status provided escalation handled
Web Chat Portuguese

"This batch failed our QC inspection. We need replacements."

Quality complaint from South American partner

  1. AI logged complaint with batch and lot numbers
  2. Initiated return material authorization process
  3. Coordinated replacement shipment timeline with warehouse
  4. Transferred to quality engineer for root cause follow-up
RMA initiated replacement in motion
SMS Japanese

"Is this product compliant with JIS standards?"

Compliance certification inquiry for Japanese market

  1. AI identified relevant JIS standard for product category
  2. Located certification documentation in records
  3. Sent certificate copy and test report summary
  4. Offered to connect with compliance team for additional questions
Certification confirmed deal progressed

the team behind it

Faces, not a queue.

Callnovo agentCallnovo agentCallnovo agentCallnovo agentCallnovo agent real members of the global team

Manufacturing-Trained Specialists

  • Technical spec interpretation and part cross-referencing
  • RMA processing, warranty claims, and quality escalation workflows
  • Multilingual distributor support across global time zones

65+ Languages

  • Native-speaking agents in English, Spanish, Mandarin, and 60+ more
  • Real-time AI translation for rare language pairs
  • Cultural context training for every market we serve

Follow-the-Sun Coverage

  • Operations in Philippines, Colombia, Pakistan, and 6 more countries
  • Smooth handoff between time zones with shared context
  • Holiday and weekend coverage without overtime costs

start

Connect your global supply chain in every language

See how manufacturers streamline partner and buyer support worldwide

Get a quote