credit reporting

A wrong score can cost someone their home. Every dispute matters.

AI and multilingual agents handle dispute intake, report requests and status updates in 65+ languages — and route identity theft, score questions and dispute decisions to your own teams.

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Person analyzing finance report with graphs at desk, ideal for business concepts.

how it plays out

Real contacts, minute by minute.

Phone English

“There’s an account on my report that isn’t mine”

Possible identity theft goes to a person on sight.

A live agent verifies identity under your authentication rules
Records the account in question and what the consumer says happened
Opens the fraud-alert and dispute requests in your system for your team to process
Gives the case number and the next step your team has set

Case opened your team investigates

Web Chat Spanish

“Why did my score drop after I paid off my card?”

Score questions get your published explanation, not personal advice.

AI shares your published explanation of what can move a score
Does not analyze the consumer’s file or give personal tips
Routes file-specific questions to your consumer team
Links the consumer to your dispute page if they think something is wrong

Published info shared no personal credit advice

Email Korean

“I sent my dispute documents two weeks ago”

Dispute follow-up — consumers are anxious

Consumer emails in Korean asking about their dispute status
AI retrieves dispute case and confirms documents were received
Provides the current status and the date shown on the case
Sends link to track dispute progress in real time

Instant resolution status confirmed

SMS Vietnamese

“I need a copy of my credit report”

A report request should be simple and free of sales pressure.

AI verifies identity through your secure authentication flow
Sends your secure link to download the report
Confirms the consumer can open it
Does not offer paid products during the request

Report delivered no upsell

the team behind it

Faces, not a queue.

real members of the global team

Dispute and Report Support

Dispute intake and status updates from your case system
Identity-theft reports routed to your fraud team with a complete record
Calm handling of consumers worried about a home or car loan

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

compliance

Workflow Controls

Dispute intake recorded in the format your team uses
Identity-theft cases routed to your designated team
Dispute handling follows your documented examination procedures
Consumer communications follow your approved scripts

also worth reading

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See how AI handles high-volume dispute intake with accuracy

We'll demonstrate dispute filing, fraud alerts, and consumer education flows with your systems.

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