herocoach · agent training & certification
From New Hire to Top Performer, Faster
Guided training paths, real-time coaching alerts, and certification tracking. Get agents productive in days, not weeks.
Agent Training
Sarah K. · Week 272% Complete
★ Certification: On track for Day 14
what it does
What Can HeroCoach Do?
Everything you need to build a high-performing support team
Onboarding Programs
Structured onboarding paths that take agents from zero to confident. Auto-unlock modules as prerequisites are met.
40% faster ramp
Skill Assessments
Test agents before they go live. Simulated scenarios, knowledge quizzes, and role-play evaluations.
Test before they go live
Real-Time Coaching
AI monitors live calls and chats, surfacing coaching opportunities to supervisors. Whisper mode for in-call guidance.
Live call coaching
Certification Tracking
Track who's certified for what. Auto-expire certifications, send renewal reminders, maintain audit-ready records.
Compliance-ready records
Knowledge Base
Searchable library of training materials, SOPs, and best practices. Version-controlled and always up to date.
Self-serve learning
Performance Gaps
AI analyzes QA scores and customer feedback to identify exactly what each agent needs to improve. Targeted, not generic.
AI-identified gaps
how you train
Train Smarter, Not Harder
Guided Training Paths
Create multi-step learning journeys with prerequisites, quizzes, and practical exercises. Agents see exactly what's next.
Live Coaching Alerts
Get notified when agents struggle on calls. One-click whisper mode lets supervisors coach without the customer hearing.
Knowledge Tests
Multiple-choice, scenario-based, and open-ended assessments. Auto-graded with detailed feedback for each question.
Gap Analysis
Connects with HeroScore to identify weak areas. Automatically recommends training modules based on actual performance data.
Progress Dashboards
Real-time visibility into team and individual progress. Track completion rates, scores, and time-to-certification.
40%
Faster agent ramp time
3x
Knowledge retention
25%
Lower agent attrition
the promise
Get agents productive in days, not weeks.
Cut ramp time by 40%.
integrations
Connects to Your Stack
Works alongside your existing tools
HeroScore HeroDash Slack Google Workspace Zoom Zapier
Plus REST API for custom LMS integrations
part of the herodash suite
start
Ready to Build a Better Team?
See HeroCoach in action with a personalized demo.