herochat
AI-Powered Replies That Actually Help
Email, WhatsApp, Messenger, web chat — unified in one inbox. AI drafts responses, detects emotion, and knows when to hand off to humans.
channels
One Inbox, Every Channel
Deploy once, engage everywhere your customers are
@
AI drafts replies to incoming emails. Agents review, adjust, and send in seconds.
Web
Website Widget
Embed on any page. Customizable appearance to match your brand.
WA
WhatsApp Business
Official API integration. Handle 1000s of conversations simultaneously.
FB
Facebook Messenger
Respond instantly to Messenger inquiries 24/7.
LINE
LINE
Reach customers in Japan, Taiwan, Thailand, and beyond.
SMS
SMS
Two-way SMS conversations for mobile-first engagement.
24/7 live chat coverage
24/7 coverage means a real operating model.
“24/7 live chat outsourcing” can mean several different things: a human team working across shifts, an overflow queue outside your core hours, automated replies with escalation, or a blend of all three. Ask which model you are buying before comparing prices; the numbers to ask each provider for are in our guide to live chat outsourcing.
For a serious coverage plan, define the hours, channels, languages, queue ownership, first-response target and escalation path. Then separate routine questions from cases that need judgment. AI can help with routing and suggested replies; people still need to own complaints, sensitive account issues and exceptions.
Quality monitoring should show whether extended coverage is actually useful, while a scoped pilot can test volume and handoff quality before a broader rollout.
what sets us apart
Smart Features That Set Us Apart
Unique
Emotion Analysis
Detects customer frustration, excitement, or confusion in real-time. Escalates angry customers before they leave.
AI Reply Suggestions
AI drafts context-aware responses for email, chat, and messaging. Agents approve, edit, or send with one click.
65+ Languages
Auto-detect customer language and respond in kind. English, Spanish, Chinese, Arabic, and 60+ more.
Contextual Memory
Remembers past conversations. Returning customers get personalized, context-aware responses.
Smart Handoff
When AI reaches its limits, it smoothly transfers to human agents with full chat history.
Lead Capture
Qualify leads with conversational forms. Collect emails, phone numbers, requirements through natural dialogue.
features · live demo
Emotion Detection
"I've been waiting 3 days for a response!"
→ Priority escalation triggered
"That was so helpful, thank you!"
→ CSAT survey sent
"I don't understand the process"
→ Simplified explanation + visual
the numbers
70%
Queries Automated
<3s
Avg Response Time
24/7
Availability
40%
Cost Reduction
part of the herodash suite
start
Ready to Automate Customer Conversations?
Start engaging customers 24/7 with AI-powered replies across every channel.