Outsourced support teams
Answering services
Unified CCaaS platform Voice, chat, QA, and workforce management — unified. payroll
AI agents and multilingual specialists that handle pay discrepancies, tax withholding questions, and direct deposit issues in 65+ languages — because payroll errors don't wait until Monday.
The short version: a named, dedicated agent from US$5.80 an hour, because a payroll question is somebody asking where their pay went and the answer has to be right and recorded. AI voice at US$0.15 a minute handles payslip access, deadline reminders and how-to questions. Anything about a wrong or missing payment goes to a person.
how it plays out
A pay complaint goes to a person, as the routing table says.
Withholding changes spike after life events
Critical payroll error — needs immediate action
W-2/1099 requests peak in January
the team behind it
real members of the global team Employee Support for Payroll Providers
65+ Languages
Follow-the-Sun Coverage
what it costs
Most vendors in this category quote by form. These are our published packages — not a quote, since language mix, hours and volume all move the number. The per-minute figures are simply the monthly price divided by the included minutes.
| Option | Published price | Per minute | What it's for |
|---|---|---|---|
| Dedicated agent | from US$5.80 | per hour, per agent | A named dedicated agent for pay disputes and anything an employee may escalate to their employer |
| AI voice | US$0.15 | per minute | Payslip access, portal login and cut-off-date questions — repetitive, and they all arrive in the same week |
| Web chat | US$0.15 | per session | Employer-side how-to questions from your website |
| Live shared team | from US$300 / month | includes 500 min → ≈ US$0.60/min | A shared live team for steady volume between pay runs |
| Live shared team | from US$650 / month | includes 1,500 min → ≈ US$0.43/min | Pay-run week and year-end, when a month of contacts arrives in four days |
Anything involving a person is a starting price. Two things move it: which languages you need, and how senior an agent the work actually requires — a bilingual agent handling refund authority is not the same hire as one taking bookings. AI voice and web chat are flat, because there is no hiring in them. And every model above is open to every business on this page: which one fits is a question about the shape of your volume, not about your industry.
Minimum engagement is half a seat — not a five-seat block. We also bill per resolved issue, from US$1, where you pay nothing if it is not resolved; that model fits businesses where a customer problem actually gets solved on the call, not businesses where the call is intake.
who takes which call
Most vendors sell you either an AI receptionist or a live answering service and leave the allocation to you. Since we run both, here is the split we would actually recommend — including the calls we think should never touch automation.
| The call | Route to | Cost of getting it wrong |
|---|---|---|
| How to access a payslip, portal login | AI | Low. Documented process with one right answer. |
| Cut-off dates and pay-run calendar | AI | Low. Published facts. |
| "My pay is wrong" or "I was not paid" | Live agent | High. Someone cannot pay their rent and is not in a mood to wait. |
| Tax code, deduction or garnishment question | Live agent | High. Getting it wrong creates a liability for your client. |
| Employer reporting a failed pay run | Live agent | High. This is the contract, and the clock is loud. |
| Data-correction request on an employee record | Live agent | High. Identity verification and a record of who authorised it. |
setup
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
your existing software
We work inside the CRM, practice system or case tool you already run, rather than handing you a second inbox to check. Every contact leaves a timestamped record — who called, what was asked, what was said back, what was promised — because in your line of work the question six months later is not "did someone call" but "what exactly did we tell them". Tell us what you run and we will say straight whether we connect to it today.
questions
AI voice is US$0.15 per minute and web chat is US$0.15 per session. Live agents start at US$300 per month including 500 minutes — about US$0.60 per minute — or from US$5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.
Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.
Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.
That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.
No. They read back what is in the record and what your documentation says, and anything that requires interpretation goes to your specialists with the question captured verbatim. A payroll support agent guessing at a deduction creates an exposure for your client and eventually for you. Where the answer is genuinely documented, we will give it consistently; where it is not, the honest reply is "we will have that confirmed" plus a fast escalation.
Per-minute and monthly-minute pricing both track the spike and fall back afterwards, which is the point — you are not paying pay-run capacity on a quiet Tuesday. If you would rather have the same named people through year-end than shared capacity, five days is our normal window to staff a live account, so the decision can be made in November and be running for December.
compliance
start
We'll demonstrate pay stub inquiries, withholding updates, and tax form delivery with your payroll platform.